A Loan Operations Analyst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

RESPONSIBILITIES:

• This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process

• Activities will include independently processing and closing loans within a complex loans operation environment

• Integrates a solid understanding of industry and business standards and practices of loan documentation processes

• Deals with most loan-related problems independently and has some latitude to resolve complex issues, where expertise is required to interpret against policies, guidelines or processes

• Applies judgment when interpreting data, preparing reports, and presents findings to management

• Makes resolution recommendations based on identified trends and facts

• Designs and analyzes complex reports often related, but not limited to loan documentation processes to satisfy management requirements and support/control activities

• Participates in and supports the implementation of projects and process improvement initiatives

• Interprets data and makes recommendations for the launch of new products/ services and upgraded platforms that loan documentation/processing functions

• Demonstrates a understanding of the loan documentation processes to identify policy gaps and formulate policies to support the streamlining of related work processes.

• Minimizes risk to the bank through a solid understanding of procedural requirements - provides solutions to reduce errors, and to adhere to audit and control policies. Servers as a checker for systematic transactions as a last line of defense.

• Timely escalation and resolution of all inquiries and issues related to loan documentation.

• Applies a solid understanding of how the team and area integrate with others in accomplishing the objectives of the sub-unit

• Provides informal guidance and/or on-the-job-training to new team members

• Works closely with own team and internal stakeholders in order to meet client needs

• Has direct interaction with external customers to disseminate or explain information

• Individuals who are emerging as an expert in a specific skill set, business area or product but who remain focused primarily on daily execution

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

QUALIFICATIONS:

• 2-5 years relevant experience

• Can work well under pressure and multi-task with a sense of urgency

• Proactive to escalate issues and drive change on process

• Deliver results and able to meet tight deadlines

• Ability to collaborate with team members within and outside of own team

EDUCATION:

• Bachelor's/University degree or equivalent experience

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review ACCESSIBILITY AT CITI.

Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Citi enables growth and progress for individuals, communities, institutions and governments around the world and has been doing so for more than 200 years. They recognize that their ability to best serve their clients and customers comes from the diverse and engaged employee base and they work tirelessly to deliver opportunities for growth and development to the most talented people. This is a place where the best come to get better.