Benefits:
Free Long-term Disability
Free Short-term disability
Free AD&D Insurance
Free Life Insurance
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Profit sharing
Training & development
Tuition assistance
Vision insurance
Arundel Federal Savings Bank located in Anne Arundel County seeks a Loan Servicing Representative Ito be responsible for customer service activities related to mortgage servicing such as insurance, escrow, assumptions, payoffs, customer and investor relations, loan records and credit references, and ensuring that all activities are in compliance.
Is this the job for you? Do you possess a strong service orientation, attention to detail, and excellent analytical, problem solving and organizational skills? If so, this may be the job for you.
As a Loan Servicing Representative I you will be responsible for:
Responsible for customer service activities related to mortgage servicing such as insurance, escrow, assumptions, payoffs, customer and investor relations, loan records and credit references. Ensures all activities are in compliance.
Administers and reconciles escrow accounts and disbursing of funds for construction loans. Pays taxes and insurance on escrowed mortgage loans and obtains current information on non-escrowed accounts. Conducts analysis for annual rate and payment changes.
Processes loan documents for First and Second Trust notes. Maintains a tracking system to ensure documents are signed and returned by customers, providing follow-up when necessary and are properly recorded.
Performs a variety of clerical duties which require knowledge of such departmental procedures as completing loan documents, processing loan forms and files, computing statistics; establishing and maintaining a variety of ledgers, records, and/or files; maintaining paid loan files, and entering data. Directly develops data for a limited number of reports.
Prepares a variety of on-going and special reports on a daily, weekly, quarterly, etc. basis.
Reviews loan closing documents to verify the accuracy of documents, that they are complete, in compliance, and according to the Bank’s guidelines.
Responsible for applying requirements relating to Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and Customer Identification Program (CIP) including Beneficial Ownership (BO).
Responsible for applying all the regulatory requirements during the performance of the job duties as assigned.
Complete all annual required BSA and other bank compliance training as assigned in a timely manner.
Performs other mortgage lending and administrative duties as assigned by the VP of Residential Lending or the AVP Manager of Residential Lending Operations.
Apply requirements relating to Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and Customer Identification Program (CIP) including Beneficial Ownership (BO).
Apply all the regulatory requirements during the performance of the job duties as assigned.
Complete all annual required BSA and other bank compliance training as assigned in a timely manner.
Are you the one we need? If so, these are your qualifications:
High school degree or equivalent (GED).
Minimum two years’ mortgage lending experience; loan servicing experience preferred.
Demonstrated knowledge of servicing activities, insurance policies, loan documents, and legal documents.
Experience with FIS Horizon or other loan servicing software.
Excellent analytical, problem-solving, and organizational skills.
Excellent verbal, written, telephone and interpersonal communication skills.
PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet, and mortgage software.
Must possess strong customer service orientation.
Ability to handle multiple projects/priorities and meet required deadlines.
Local travel required.
Ability to function in a financial institution branch environment and use standard office equipment, including, but not limited to: PC, fax, copier, telephone.
Ability to lift up to 25 lbs. (i.e., file boxes).
Why join Arundel Federal? We are a community retail bank focusing on deposits and lending serving Anne Arundel County since 1906. “Your Vision. Our Strength." is the phrase that describes what we do and have consistently done for over 100 years: use our strong capital position and financial strength to help our customers achieve their financial dreams and personal visions.
We offer a comprehensive benefits package including paid time off, medical, dental, vision, life and disability insurance, HRA, FSA, paid holidays, and 401(k) profit sharing plan. Learn more about Arundel Federal at: https://www.arundelfederal.com/.
Arundel Federal is an Equal Opportunity/Affirmative Action Employer and will not discriminate in its employment practices due to an applicant's race, color, religion, national origin, sex gender identity/expression, age, ancestry, sexual orientation, disability, genetics, veteran status, marital status, pregnancy-related conditions, or political beliefs. We also maintain a drug-free workplace.