North Shore Bank is about helping families thrive, businesses grow and communities flourish. We are dedicated to championing our customers, empowering them to bank their best life, and supporting the community we all share. And it’s our employees that make the difference. With offices located throughout eastern Wisconsin and northern Illinois, we offer a work culture that has been recognized as a Top Workplace twelve times by the Milwaukee Journal Sentinel.
As a mutual company, North Shore Bank isn’t publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place.
SUMMARY: The Loan Servicing Specialist – Consumer Lending performs several administrative duties associated with tracking, identifying, perfecting, and releasing liens on North Shore Bank collateral within the consumer lending purview. This position shares some administrative duties within the department, including account balancing, payment processing, file/system maintenance and document scanning. ****
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Performs all related duties associated with processing paid loans (i.e., issues releases; pulls notes, mortgages, and credit insurance certificates if necessary; processes files; sends releases, titles and paid papers as necessary, no sooner than established prescribed timeframe).
Responds to requests for assistance and performs related research for a variety of customers (internal and external), in order to resolve questions or process requests such as completing satisfactions, file inquiries, lien release letters, etc.
Generates reports for lien tracking reports in order to research, resolve, and document missing titles on vehicle leases.
Performs daily procedures necessary to upload, validate, buy/book indirect loans and leases. This includes reviewing package for completeness, following up on missing items, disbursing funds for deals, and entry on satisfaction/lien report where applicable. Ensures package completeness through edit/audit verification or holding for pending items.
Verifies edit/audit sheets to match loan documents and confirm booking, making corrections if necessary. Pulls notes for scanning (scans and files in protected area) and mortgages for recording.
Maintains pending files, ensuring receipt of satisfactions, releases, title policies, ships mortgages, etc. and actively works to resolve any problems immediately.
Responds to calls from dealers regarding funding, programs, rates, etc.
Ensures timely and accurate updates of dealer rates and maintains accurate and updated dealer fax numbers within RightFax system.
Performs regular file maintenance, including promotional rates and expiration dates when offered.
Processes out-of-state titling requests and resolves title issues with any state and local agencies.
Performs administrative duties as assigned including but not limited to daily mail sorting and deliver and paid loan processing.
Ensures the accuracy of data fields within the Fiserv system related to lockouts, flood status, Tax ID, and HELOC (and loans); performs a review of documents to support the accuracy of fields, and ensures appropriate updates and changes are performed.
Reviews monthly reports to track expiring flood and UCC documents; prepares UCC continuations as appropriate, and takes corrective action on findings in timely manner.
Performs daily balancing of department (shared responsibility within department); accurately processes monetary transactions.
Completes document scanning as necessary.
Researches and corrects address changes; works within appropriate systems or requests the changes to be made.
High school diploma or equivalent required. Requires a minimum of two years experience within a customer service oriented role. Experience in banking or lending environments is strongly preferred. Requires proficiency with Microsoft Office products. Experience with lending or leasing software is strongly preferred; experience with Fiserv, APPRO and Vehicle Lease IDS software is a plus.
The ability to manage and prioritize workload in a fast paced environment to meet deadlines is required.
Required Skills
Required Experience