Collections Loan Counselor I LoanCare Servicing Operations 366 reviews - Jacksonville, FL ESSENTIAL DUTIES AND RESPONSIBILITIES * Answer inbound phone calls from delinquent borrowers, borrowers requesting loss mitigation assistance, and borrowers in the process of foreclosure * Generate outbound phone calls and when contact is made determine reasons for non-payment, negotiate payment arrangements and offer suggestions to borrowers on how to meet their monthly obligations and advise them as to the possible consequence of not meeting obligations * Obtain borrowers monthly financial status through asking borrowers a set of questions regarding their reason for non-payment and monthly income and expenses * If loan the qualifies for a 5 month or less repayment plan, calculate and discuss repayment plans terms with borrower(s) * Ability to explain loss mitigation options in detail and loss mitigation application process * Demonstrate working knowledge of default and foreclosure timelines * Demonstrate working knowledge and understanding of all Collection, breach, and state specific Collection letter processes * Skip trace using online tools such as www.whitepages.com and other free websites * Proper documentation of all Collection activity within BackintheBlack and LPS systems * Prepare loans for foreclosure review * All other duties as assigned #WorkWithUs Qualifications MINIMUM QUALIFICATIONS * Minimum of one year collections, loss mitigation or other mortgage/real estate related experience * At least one year of telephone customer contact experience * High school diploma or GED * Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act * Ability to learn rules, regulations, laws and methods of collection and skip tracing * Excellent analytical, communication, and negotiating skills * Ability to work well on a team and focus on results; adaptable and flexible * Ability to structure a deal that serves the best interest of the organization, insurer, and client * Solid PC experience and typing skills * Ability to work in a structured environment * Ability to use a dialer system to make/receive phone calls LoanCare is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Job: Operations All Other Primary Location: FL - Jacksonville Organization: LoanCare Servicing Operations Job Posting: Jul 11, 2018, 5:08:01 PM ServiceLink - 17 hours ago - save job - original job Apply On Company Site * Collection Loan Counselor jobs in Jacksonville, FL * Jobs at LoanCare Servicing Operations in Jacksonville, FL * Collection Loan Counselor salaries in Jacksonville, FL LoanCare Servicing Operations LoanCare Servicing Operations 366 reviews Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume