Job Description
Our Square Growth organization is looking for a leader to manage a Global Seller Onboarding (GSO) team. The GSO team’s mission is to accelerate revenue growth globally by providing expert deal support and implementation services to Account Executives and Account Managers and key product insights to our Product partners.
The GSO team leverages strong project management skills and industry knowledge to onboard Square's largest and most complex customers onto the Square ecosystem. Your leadership will directly help Square drive revenue by helping scale and refine our seller onboarding program.
Your work will accelerate the Sales funnel, drive efficiency and automation in onboarding, while providing the best experience to Square customers. Reporting to the Head of Global Seller Onboarding based in California, this role can be based remotely anywhere in the U.S.
You will:
Manage and develop a team of Implementation Specialists
Innovate and build a new standard for GSO by passionately managing, measuring, and driving improvements in the effectiveness of the team.
Help scale and refine our seller onboarding program, driving efficiency and automation, while finding additional monetization opportunities across the organization.
Use metrics to measure the growth and performance of the team to consistently drive improvements in team performance through behavioral coaching.
Build rapport and constructive relationships with all team members up, down, sideways, inside, and outside of Square.
Qualifications
You have:
5+ years of experience in an implementation/onboarding role across a metrics-driven Sales, Professional Services and/or Operations organization
3+ years of people management experience
Experience working with and influencing global cross-functional teams and departments
Excellent interpersonal, leadership, organizational, and communication skills
Strong ability to coach your team to higher performance (outputs and customer experience)
Experience in high transaction volume SaaS application or financial services Sales preferred
Project/Program Management experience; PMP preferred
Restaurants or POS experience a huge plus
Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $122,900 - USD $184,300
Zone B: USD $114,200 - USD $171,400
Zone C: USD $108,200 - USD $162,200
Zone D: USD $98,300 - USD $147,500
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:
These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
United States and Canada EEOC Statement
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our ** _ I+D page_** ** .**
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.