Job Description

This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a remote eligible position.

Mortgage Loan Consultants are tasked with the following critical objectives: The primary purpose of this position is to work with Ent's members and potential members to assist them in identifying and securing a mortgage loan that is appropriate for achieving their financial goals including home ownership. The mortgage loan consultant will collect and analyze the member's financial information and assess the member's financing circumstances to determine which mortgage product might best fit their needs. This includes reviewing competing offers from other mortgage lenders and understanding the positive and negative features of many products. Analyzing mortgage applications and determining all documentation requirements based upon the uniqueness of the property, borrower's credit profile, employment type and history and/or income source(s), asset portfolio, source of down payment, and the loan type being requested and the corresponding investor standards. Disclose updated fees and re-audit disclosure forms as necessary. Organizing the borrower(s) and vendors (title companies, appraisal management co. HOA's, etc.) and communicating the requirements of approval. Retrieval and analysis of documentation, and compilation of a file to be submitted to mortgage underwriting for Conditional Approval. Providing service to borrowers. This includes problem resolution services which entails negotiating terms and pricing and other activities meeting the definition of a Mortgage Originator. Achieving (in partnership with Mortgage Underwriters, Mortgage Closers and other mortgage business units)industry leading NPS scores and industry leading turn times. Achieving compliant and salable mortgage loan production. Serve as a leader in the department. Prepare, generate and deliver accurate mortgage loan disclosures and necessary re-disclosures within regulatory State and Federal laws and regulations.

Essential Functions

• Prospect and originate complete and accurate residential mortgage loans. Collect disclosures, evaluate initial DU findings and collect required underwriting documents to ensure a complete and accurate loan application. Quote rates and fees. Analyze documentation to include assets, income, DU and employment verification, asset statements, supporting documents for liabilities, appraisal, title commitment, insurance, flood certification, government documentation, and property eligibility documents, serving as the primary contact for the member(s). Order appraisals, VOEs, VOMs, Title Commitments. Evaluate and independently resolve complications that arise related to loan guidelines, member requests, rework applications, regulatory requirements, etc. Guide members through entire loan application process. Develop referral networks to locate prospects for loans.
• Setup loan file by ordering all required services from third-party vendors, such as appraisals, VOEs, VOMs, title commitments, flood certificates, tax transcripts, etc. to meet all required timelines. Update system with accurate closing costs. Manage the member pipeline, collecting fees, documents, reviewing disclosures. Pipeline review for rate lock, Reg B, HMDA and policy compliance requirements.
• Act as a primary contact for all mortgage disclosure activities.
• Research and maintain an updated knowledge of progressing loan program guidelines. Understand and meet all regulatory guidelines to guarantee loan compliance (i. e. points and fees tests, APR, QM, ATR, etc. ) Continuing education, compliance, and job knowledge training.
• Perform any additional duties/activities assigned by management, such as the phone queue and answering emails. Professionally communicate with members to ensure a positive member experience.
• Prospect, originate, and process complete and accurate Home Equity Line of Credit loans. Quote products, rates, and fees. Analyze title documentation, credit reports, and flood certifications. Collect required underwriting documents to ensure a complete and accurate loan application.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a remote eligible position.

Minimum Formal Qualifications for this Position

• Bachelor's Degree in Accounting, Finance, Business Administration, or equivalent.
• 4+ years' combined experience related to consumer or mortgage processing, underwriting, compliance. Required.
• 2+ years' mortgage origination / sales experience. Preferred.

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience.

Technical or Specialized Knowledge/Skills:

• Extensive knowledge of all first mortgage products, terminology, and process flow.
• Extensive knowledge of investor and lending regulations.
• Expert knowledge to analyze member provided documentation (i.e. paystubs, credit reports, assets, tax returns, etc.), purchase contracts, title commitments, and recognize potential red flags/fraud.
• Exceptional ability to maintain a win/win focus on coordinating member service and external pressures to create positive outcomes for all interested parties.
• Effective written and verbal communication skills with the ability to match conversation styles to the intended audience.
• Able to provide guidance and constructive feedback to other team members.
• Ability to professionally handle employee loans while maintaining confidentiality at all times.
• Advanced conflict resolution skills.
• Initiative to meet and/or exceed job standards and willingness to take on other tasks that support the goals of the Credit Union.
• Strong mathematical skills.
• Strong problem solving ability.
• Ability to prioritize/manage files and allocate resources.
• Organized, detail oriented, flexible and able to multi- task in an ever-changing environment.
• Display positive, professional demeanor and work independently with little supervision
• Self-motivated
• Initiative to meet and/or exceed job standards and willingness to take on other tasks that support the goals of the Credit Union.
• Proficient with the Microsoft Office Suite of tools (Word/Excel/PowerPoint/Outlook).
• Working knowledge of 1st mortgage products that may include Conventional, FHA,VA, construction, portfolio investment properties, and 2nd homes and investor and lending regulations.
• Knowledge of mortgage processes, products, pricing, documentation requirements
• Ability to analyze all required loan documentation from member or other parties (i.e. paystubs, credit reports, assets, tax returns, purchase contracts, title commitment, etc.) and disclosures and recognize potential red flags / fraud.
• Working knowledge of regulations related to mortgage lending, including HMDA, TRID, Fair Lending and Fair Housing.

Certifications Required:

• Able to obtain and maintain a NMLS certification. Required.

Environmental, Physical and Psychological Requirements

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Rarely (40 Lbs)
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Occasionally
• Noises louder than normal speaking volume - Occasionally
• Temperature Changes - Rarely
• Atmospheric Conditions - Rarely

Additional Information

This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a remote eligible position.

The pay range for this position is: $35.94 to $39.68 per Hour (S15)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for an incentive plan.

Benefits Summary Sheet

At Ent Credit Union, we offer a comprehensive benefits package, including:

• Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
• 401(k): 3% automatic contribution after three months, plus up to 6% matching.
• Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
• Volunteer Time Off: Paid time off to give back to the community.
• Education Support: Up to $10,000 annually for higher education and assistance for certifications.
• Exclusive Discounts: Significant savings on home, car, and personal loans.

For more information about our outstanding benefits please visit our careers page at www.ent.com/careers.

We anticipate this position to close on 04/08/2025. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)