OVERVIEW

Mortgage Representatives serve as a trusted partner to our clients to offer lending solutions that meet their home financing needs, while promoting Citi and its financial services. You'll conduct inbound and outbound mortgage sales calls, counseling your customers on available loan products, promoting Citi's brand and referring customers who seek financial services other than lending solutions to the appropriate Citi professionals. You will submit Purchase and Refinance loan applications, partner with operations teams and communicate with the customer throughout the loan process. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards.

• Shift: Day
• Level: Mid
• Travel: No

SUCCESS PROFILE

As the world's most global bank, Citi gives you the tools to be a trailblazer. We're not just building technology, we're building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us!

• Communicator -Multi-Tasker -Goal-oriented -Detail-oriented -Problem-Solver -Relationship expertise

RESPONSIBILITIES

We are seeking exceptional individuals for opportunities as a Mortgage Sales Representative in ourO'Fallon, MOoffice. As a Mortgage Sales Representative, you will conduct inbound/outbound mortgage sales calls counseling your customers on available loan products while exercising independent judgment by pre-qualifying financial clients. Compensation is comprised of base pay + variable incentive compensation that is paid both monthly and quarterly. Benefits are eligible from day one, and Citi matches up to 6% on your 401(k) after one year of service.

Responsibilities:

• Conduct inbound and outbound mortgage sales calls
• Understand and articulate financial calculations and current rate/pricing
• Counsel customers on available loan products by pre-qualifying their financial circumstances
• Articulate cross-sell/cross referral opportunities
• Strict adherence to phone schedules
• Understand and manage to underwriting and government guidelines
• Utilize systems to maintain product knowledge, register loans effectively & manage pipeline
• Excellent follow-up skills to ensure targeted conversion rates are met
• Partner with operations teams to ensure seamless transfer of file
• Compile appropriate documentation and communicate with customer during the process

• Excellent interpersonal, communication, follow-up & relationship building skills
• Must be self- motivated with high energy & a positive attitude
• Must have the ability to multi-task, be detail oriented & results driven
• Strong written and computer skills
• Ability to work flexible shifts Monday - Saturday (5 days a week) Hours: Various shifts
• Desired: 1-2 years prior mortgage industry, sales or finance experience

Professional communication skills, both oral and written are required.

No Relocation Available.

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities. As part of this registration process, you must be fingerprinted unless you have fingerprints are on file with NMLS Registry that are less than 3 years old. This position further requires that you maintain and renew that registration on an annual basis, update registration information with the Registry on a timely basis, and provide your unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures.

NOTE The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position. Compensation is comprised of base pay + variable incentive. Variable incentive compensation is based on individual performance and is not guaranteed.

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures.

JOB FAMILY GROUP:

Consumer Sales JOB FAMILY: Telesales

TIME TYPE:

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review ACCESSIBILITY AT CITI. View the "EEO IS THE LAW" poster. View the EEO IS THE LAW SUPPLEMENT. View the EEO POLICY STATEMENT. View the PAY TRANSPARENCY POSTING

Citi enables growth and progress for individuals, communities, institutions and governments around the world and has been doing so for more than 200 years. They recognize that their ability to best serve their clients and customers comes from the diverse and engaged employee base and they work tirelessly to deliver opportunities for growth and development to the most talented people. This is a place where the best come to get better.