IT Intern nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. The IT Infrastructure Intern supports the day-to-day operational activities of IT help-desk support, network and system administration. In this role, you will assist IT in meeting the organizations IT needs. and responding to IT support requests submitted by employees, emails, phone calls and in-person visits. Other responsibilities will include working on initiatives and projects to help grow the organizations technology infrastructure. Responsibilities * Support end-users with IT-related problems in a responsive and service-oriented manner * Set up, manage and maintain IT-related equipment * Document processes, procedures and results * Monitor backup jobs and ensure high level of completion success rate * Perform regular audits against IT systems to ensure compliance with information security policies * Assist in collecting audit logs and forensic information related to information security requirements * Help put processes in place to maintain a stable and secure IT infrastructure environment * Train staff with IT related equipment * Assist the IT director with project work to grow the technology infrastructure of the organization * Assist with the troubleshooting, installation and implementation of systems * Ensure data integrity regarding our fixed asset inventories * Develop and monitor performance levels of software and hardware * Evaluate, recommend and propose alternative methods of information processing * Maintain hardware and software maintenance agreements to ensure integrity of operations processes Qualifications Required: * High School Diploma or equivalent formal education, vocational, certification qualification or combination experience, education, & superior performance * Working knowledge of IT or Business Systems (1 year hands on preferred) * Experience with Microsoft Operating System and Active Directory * Understand information security and safety policies and actively promote related practices in the workplace * Maintain constructive relationships and demonstrate respect for everyone contacted * Accurately provide and receive information in oral and written communications * Consistently provide ideas, opinions, or information in a professional manner * Willing and able to adjust to changing conditions or priorities Desired: * Microsoft Office and Salesforce.com experience * Network experience Additional Information * Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Asset Control (OFAC) to assist in the identification, detection and determent of money laundering or other unlawful activities * Follow and help implement IT best practices as outlined by the Federal Financial Institution Examination Council (FFIEC) through its IT Examination Handbook booklets * Perform other daily duties as required If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.