Network Administrative Support

Global Channel Management, Inc

Network Administrative Support

Mason, OH
Full Time
Paid
  • Responsibilities

    Network Administrative Support needs 3-5 years' experience supporting a medium to large scale Contact Center environment

    Network Administrative Support requires: Project

    • Customer service

    • 5+ years' supporting a large scale, multi-site Contact Center environment

    • Genesys Certification

    • 2-3 days weekly

    Network Administrative Support duties:

    • Act as backup to Senior Business Systems Analysts

    • Perform Project Management duties or participate in contact center IT project management efforts supporting core Customer Care initiatives within North America

    • Tier 2 support of NA Customer Care Systems to include Genesys suite of solutions,

    • Participate in departmental on-call rotation to include after-hours and weekend support. (24/7)

    • Act as liaison between the business and IT to communicate, follow-up and escalate system issues. •

    • Work closely with vendor partners to drive problem resolution, identify root cause and support after hours incident mitigation work

    • Manage all Agent desktop equipment and software image profiles

  • Industry
    Financial Services