Job Description

JOB DESCRIPTION

This individual will be the first point of contact to handle inquiries (including system troubleshooting) from employees, managers and HR professionals.

• First point of contact to handle inquiries (including system troubleshooting) from employees, managers and People Team professionals

• Respond to all employee and People Team Tier 1 questions

• Triage requests that might belong to other People Team groups

• Appropriately escalate issues to Payroll, IT and other areas of HR

• Accurately maintain employee records including on-boarding, employee personal and employment data

• Assist with all data entry in WD (hires, compensation, cost center changes etc.)

• Follow templates and generate all types of simple employment letters

• Handle all incoming physical mail

• Assists with Center of Excellence (COE) support

• Scan, store and retrieve employee work documents

• Maintain confidentiality as it pertains to all People and Payroll information

• Adhere to the Code of Conduct and Mission and Value statement of the company

• Provide prompt, courteous and accurate customer support in resolution of all transactions

• Assist with compliance training requests/emails/reports

• Work on the case management system

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• Minimum of 6 months of work experience or a Bachelor's Degree

Preferred Qualifications

• 2 or more years of work experience
• Experience in human resources
• Associate degree or Diploma
• Strong communication, organizational and customer service skills
• High confidentiality and integrity
• Proven ability to work successfully in a fast-paced environment
• Team player
• Fast learner
• Attention to detail and ability to multitask
• Customer Service experience
• Workday and Ask Now knowledge a plus
• Preferred experience in Spanish and/or Portuguese

Additional Information

** Work Hours:** Varies upon the needs of the department.

** Travel Requirements:** This position requires travel 5-10% of the time.

** Mental/Physical Requirements:** This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 60,700.00 to 85,750.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.