North Shore Bank is about helping families thrive, businesses grow and communities flourish. We are dedicated to championing our customers, empowering them to bank their best life, and supporting the community we all share. And it’s our employees that make the difference. With offices located throughout eastern Wisconsin and northern Illinois, we offer a work culture that has been recognized as a Top Workplace twelve times by the Milwaukee Journal Sentinel.

As a mutual company, North Shore Bank isn’t publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place.

SUMMARY:

Proactively develop client relationships through the effective use of profiles and established bank sales processes. Responsible for coordinating bank resources to assist clients in achieving financial goals while providing products and services which produce a profit for the bank. Provides excellent service while managing relationships over time to maximize client retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES: North Shore Bank's Position Descriptions are intended to describe only the major functions of the job. You may be expected to perform other duties specified by your manager. Everyone is expected to contribute whatever efforts necessary to operate efficiently and effectively to insure the success of the Bank.

Sales

· Performs various sales activities approximately 80% of the time.

· Maximize customer sales opportunities by cross selling accounts and services as appropriate.

· Expands portfolio relationships with high value customers by consistent profiling of appropriate customers, utilizing sales processes and behaviors to identify customers who have the potential for added value relationships, performing personal touches, evaluating customers’ financial needs, recommending solutions and asking for the business, etc.

· Provides qualified investment referrals to the appropriate branch personnel.

· Sells credit life and disability insurance, if licensed.

· Understands and effectively sells against the competitive market.

· Uses the internal prospect lists to make outbound calls.

· Obtains referrals from existing and high value clients

· Provides quality, personalized service to ensure customer satisfaction and retention.

· Actively participates in sales, product knowledge, and service meetings.

· May assist Territory Manager and Branch Manager in outsides sales activities.

· Acts as backup to other sales personnel to ensure effective customer service and office coverage.

· Represents the Bank at community events.

· Identifies mortgage loan needs and refers opportunities to mortgage lender.

· Stays current on business and economic events or conditions.

· Demonstrates understanding of financial concepts including customer life stages, time value of money and makes appropriate recommendations. Understands potential tax implications of financial decisions and refers customer to tax advisor when appropriate.

Operations

· Opens and closes the branch.

· Opens new accounts and performs deposit account maintenance; responds to customers in a prompt and courteous manner; knowledgeable of all bank products and characteristics including business products, assures that the required forms are completed accurately and that the customer fully understands the terms and conditions of the accounts; assures the customer receive the proper disclosures.

· Provides information on consumer loan products; quotes rates to callers and accurately takes consumer loan applications, closes loans accurately.

· Accurately opens and performs maintenance on IRAs and advises customers about IRA and related issues.

· Effectively utilizes technology to accurately complete required client files, documentation, and paperwork.

· Provides timely follow-up to clients by telephone, written correspondence, or personal contact.

· Acts in an operational supervisory role to ensure effective customer service and office coverage.

· Displays good business judgment when waiving fees or negotiating rates.

· Monitors own work for quality and quantity to insure accuracy and efficiencies including following CIP guidelines.

· Provides feedback on client concerns: product features, pricing, etc.

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent and experience of at least two years in banking (or, two years in a related sales position). Undergraduate degree in a related field preferred. Proven effective sales ability and exceptional customer service skills required. Must have thorough knowledge of financial concepts. Knowledge of desktop automation tools.

CERTIFICATES, LICENSES, REGISTRATIONS:

This position may require registration through the National Mortgage Licensing System (NMLS) under the terms of the SAFE Act of 2008. Applicants must (1) have an active NMLS ID that is in good standing, and can be transferred to North Shore Bank's registry, or (2) must be willing to register prior to start date. Your employment with North Shore Bank is contingent upon successful registration and annual re-registration thereafter.

PHYSICAL REQUIREMENTS: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Position duties may require occasional travel, via personal automobile, to work at different branch locations as necessary.

Required Skills

Required Experience