Job Description
JOB SUMMARY
The ESCROW SUPERVISOR is responsible for ensuring the overall efficiency and effective operation of the escrow department including real estate tax, insurance, mortgage insurance and escrow administration functions according to state and federal law and agency/investor guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Monitors vendor performance to ensure compliance with business rules.
- Implements all system enhancements related to escrow and ensures policies and procedures are complete and updated as appropriate.
- Performs duties related to staff development such as training, coaching, performance reviews, and progressive discipline.
- Ensures all escrow items are paid in a timely manner.
- Monitors accounts for required insurance including notification and follow-up. Obtains insurance when necessary according to state, federal and investor guidelines and acts as liaison with lender placed coverage carrier.
- Ensures non-escrowed taxes are tracked and payment made to protect PHL interest.
- Ensures completion of all required notifications to customers as required by state and federal law and investor guidelines including but not limited to annual escrow analysis and short year statements.
- Promptly responds to escalated telephone and written inquiries ensuring compliance with all state and federal laws.
- Monitors all loss drafts in accordance with investor guidelines.
- Ensures prompt and accurate setup of all tax, insurance and mortgage insurance information on new and acquired loans and monitors to ensure information is updated and maintained as appropriate.
- Ensures crediting of interest on escrow per state law and investor guidelines.
- Completes escrow department training and assists with development of Servicing training materials in escrow related functions.
- Miscellaneous duties and special projects as assigned.
POSITION REQUIREMENTS
Education
- High school diploma or equivalent required
Experience
- Minimum three years loan servicing experience
- Loan servicing experience in an Escrow Administration, Real Estate Tax and/or Insurance related position strongly preferred.
- Supervisory or senior experience strongly preferred.
Functional/Technical Skills
- Strong leadership skills
- Effective written and verbal communication
- Ability to work in a fast-paced environment
- Ability to multi-task and manage time effectively to meet deadlines and manage multiple priorities
- Highly organized, detail oriented and proactive
- Ability to problem solve and research issues when needed
- Strong mathematical and analytical skills
- Proficient with Microsoft Windows applications
ENVIRONMENTAL/PHYSICAL DEMANDS
- Standard office environment unless otherwise stated.
BENEFITS:
Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.
Job Qualifications
Company Description
Business is Booming! Planet Home Lending, LLC, is a privately held, full-service, national mortgage lender and servicer company. Planet is FNMA and FHLMC approved and sells through the Retail and Correspondent Channels, offering FHA, VA, Conventional, USDA, Jumbo, Non QM, and many other products. Planet Home Lending continues to reach month over month sales and servicing increases! Come join us!