Job description

This new senior operations analyst role has been created as part of the MSS operations support model for the Prime Finance Business supporting US Arranged Finance and Prime SWAP clients. The role will primarily be responsible for performing daily operation tasks in support of the Prime Fiance Client Service Operations team.

The following are key areas of role activity:

• Primary point of contact for Prime Clients who require operational support across PB Cash and Prime SWAP

• Support the delivery of IT enhancements, program changes and industry related changes

• Participation in various operations and control forums

• Supporting a global target operating model

• Approve payments and collateral movements for Prime clients

• Forging operational relationships across the shared services team in support of Prime Finance

• Onshore supervision of offshore tasks and activities

Summary of the key responsibilities and capabilities

• Daily support for Prime clients during the full Trade Lifecycle across both PB Cash and SWAP

• Escalating irregularities and non-standard practices to the supervisor and/or Operations management

• The role will be required to continuously drive optimal process designs as the business evolves and innovates.

• Contribute to the Global Support model for Prime Clients

• Support adoption of dynamic data metrics to create Client Efficiency, Team Productivity and Capacity Analysis methodologies. Establish Key Performance Indicators (KPIs) to deliver improved performance.

• Drive straight through processing opportunities to achieve the wider effort of reducing costs of in Operations

• Strong communication skills that enable successful interfaces with sales, business, client service reps, operations management and directly with clients.

• Ideally the role will be filled by an individual with strong Prime support experience and applicable middle office SME knowledge.

PRINCIPAL ACCOUNTABILITIES:

• Single point of contact for all client queries and client service issues - providing operational support as required.

• Support for queries / issues / discussions with other Operational teams, e.g. MODS (late trader bookings), Clearing & Settlement (ongoing un-agreed Cash Flows etc)

• Guidance / Sponsorship on Process Improvement opportunities in Prime Finance

• Contribute to strategic decision making for operational processes and help to drive business enhancement and growth

• Continued adherence to the internal control framework in Operations to ensure the strength of our internal control environment within operations

Clients / Stakeholders

• Develops close and effective working relationships with the Markets Operations stakeholders, globally, and with our active and potential client base.

• Builds close links to key stakeholders in other parts of the Markets Business and related Functions

• Acts as a centre of expertise for operational enquiries providing expert advice and guidance in order to better our product offering and strengthen our control environment.

• A Culture Leader for Operations. An enabler, leading and contributing to education and learning initiatives, promoting policies and best practices, and raising awareness and general understanding of risks and controls in Operations (impacts and consequences).

Leadership & Teamwork

• Is skilled in operating in a complex global matrix organisation, delivering business results through influencing, building consensus around common purposes, collaborating on solutions, and dealing with conflict situations.

• Ability and gravitas to work at a peer level with Operations and Business Management teams. Able to robustly stand up to challenges from senior management. Holds individuals accountable, and influences seniors appropriately.

• Ability to communicate concisely and effectively, providing insight and summaries, using formal structured channels and other less formal mechanisms

• Sufficiently senior to have a ‘viewpoint’ and opinion as well as working with Operations and Business teams to reach consensus.

Operational Effectiveness & Control

• Play a supporting role in aligning the operating and quality control processes for Prime Finance Operations globally.

• Proactively drive the identification, assessment, and mitigation of operational risk.

• Provide input on the development of relevant policies and control best practices. Share best practices and lessons learnt with the global Operations teams.

• Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and all relevant market regulatory considerations.

• Maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

Major Challenges

• Operating in a global matrix organisation and being able to deliver business results that enhance the internal control environment, whilst meeting the needs of our business and our external client base.

• The role requires flexibility and a willingness to take on new responsibilities. Must be adaptable, responsive to client and business needs and changing priorities, and thrive under pressure where delivery deadlines can be short

• Ensuring that delivery is consistent and of high quality and value. Working with the systems and infrastructure we have and looking to make improvements via building robust workable solutions.

Role Context

• Direct face off to senior operations and business managerial teams

• High pressure environment with deadlines imposed by the client and internal stakeholders

• Review current processes and suggest and implement process improvements

• Role in helping to deliver strategic direction.

• Staff rotation and cross training

• Prime Brokerage and SWAP experience preferred

• Maintenance of multiple balance sheet processes & regional co-ordination for all Prime Clients.

Management of Risk

• Full adherence to FIM

• Escalation of items as per the Risk and Control Matrix

• Full adherence to desk procedures to eliminate risk and exposure.

• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

• Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

For this role, HSBC targets a fixed pay range between $87,200 and $130,700.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

Requirements

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.

• Accomplished understanding of the front to back flow within Prime Finance operations.

• Knowledge of Markets products and associated post trade operational processes

  • Strong knowledge of Equity, Fixed Income and Swap products as well as Asset servicing

  • Good understanding of Futures/OTC Clearing

• A solutions-led individual, able to self-motivate and deliver high quality results.

• Continuous improvement and project management experience desirable.

• Lateral thinker with an ability to interpret and solve complex issues.

• Ability to act impartially, where required, to arbitrate in matters under dispute, build consensus, and resolve conflicts.

• Excellent client management skills, with the ability to build and develop networks and relationships with both external and internal clients and stakeholders.

• Excellent interpersonal, networking and influencing skills.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

HSBC is one of the world’s largest banking and financial services organizations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organizations. We aim to connect them to opportunities and help them to achieve their ambitions.