IT Systems Engineer Associate Systems Engineer Entry Level **** Our team **** From day one, youll contribute to projects integral to company success. Our Information Technology team of 3,000+ ensures high quality, innovative technology solutions are available for customers, agents and employees. Apply your hard-earned skills and test your limits with a team dedicated to driving efficiency and effectiveness through technology. Your role on our team As a systems engineer, develop your technical and communication skills by working closely with vendors and internal technology partners to troubleshoot and resolve hardware and software issues. Working in a 24x7 environment, youll be handling a wide range of responsibilities while maintaining a high level of attention to detail. In addition, youll take part in the planning and execution of Enterprise-wide projects and work closely with a mentor to further your development. Day-to-day responsibilities * Troubleshoots and repairs infrastructure defects that affect system performance and availability without disrupting production * Ensure 100% availability of our systems by resolving any outages in our voice and data network, service, client, PC and mainframe environments * Researches customer questions and/or issues, which may include corresponding with customers, calling vendors for assistance, or escalating the problem to another group within IT Must have qualifications: * Associate's degree in Information Technology, Telecommunications, Computer Science, Software Engineering, Math or related field of study * Instead of a degree, two years related experience working with operating system hardware and/or software components in a large IT environment with many categories of devices, infrastructures and operating systems, or the completion of an established apprenticeship program may be accepted What else we look for: **** * Basic knowledge of IT operations, such as operating systems components, utilities, production schedulers and system environment hardware components (e.g., CPU, disk and tape technologies) * Basic knowledge of computer coding/programming languages and software development concepts * Basic knowledge of data structures, data management practices, system interaction patterns and interfaces * Technical problem solving skills with the ability to find successful resolutions for issues of basic to moderate complexity * Ability to work in a team-oriented environment * Organization skills and ability to work on multiple projects and/or assignments simultaneously * Listening, verbal and written communications skills * Ability to adapt to new situations and learn quickly Locations: Mayfield Village, OH or Colorado Springs, CO Our Company * As a technology leader in the auto insurance industry, Progressive offers tech professionals access to new technologies and guided support from driven professionals who are passionate about the work they do each day. * Along with an inclusive culture, youll benefit from a socially responsible environment and employee resource groups that encourage collaboration. We also offer: **** * Annual gainshare bonus of up to 16% of your salary; Progressive rewards each of us with an annual bonus based on company performance 401k which includes dollar-for-dollar company match of up to 6% * Dedication to work/life balance which includes flexible work arrangements and tools to support your lifestyle * Commitment to technology innovation through initiatives like our Business Innovation Garage where professionals can test new ideas, technology and prototypes * Dynamic company culture that encourages engagement, values your input and embraces a relaxed atmosphere * Onsite gym and wellness programs with discounts & rewards * Healthcare onsite and standard benefits (medical, dental, vision) * Close proximity to Cleveland or Colorado Springs, both with a mix of beautiful scenic parks and unique attractions like Clevelands Rock n Roll Hall of Fame or Colorado Springs Garden of the Gods Learn more about all Cleveland has to offer Sponsorship is not available for this position. Progressive is an Equal Opportunity Employer. Progressive generally does not sponsor foreign national candidates for work authorization except for positions that in Progressives determination require highly specialized knowledge and for which candidate sponsorship is appropriate. **Primary Location: **United States-Ohio-Mayfield Village **Work Locations: ** **Job: **Information Technology **Organization: **Progressive Casualty Insurance Company **Schedule: **Full-time