Job Description

What's in it for you as a Quality Assurance Specialist:

• Demonstrate your adaptability and eagerness to embrace fresh opportunities.
• Further your personal and professional growth.

The basics of a Quality Assurance Specialist:

• Can be located at HQ or Aggieland
• Hybrid position
• Schedule: Monday - Friday 8:00 am - 5:00 pm

What you'll do as a Quality Assurance Specialist:

• Prepare and process consumer loan documents to ensure accuracy and compliance with underwriting guidelines.
• Provide information, answer questions, and deliver top-tier service to internal staff, members, and vendors through all delivery channels.
• Manage assigned loan queue in an efficient and timely manner, meeting department SLAs.
• Ensure that liens are perfected on all collateralized loans.
• Assist Loan Officers in obtaining member info and entering data into the loan system.
• Assist with title work, incomplete files, and paid loans.
• Complete compliance and career development training as assigned.
• Other duties as assigned.

Qualifications

Must haves for a Quality Assurance Specialist:

• 1+ years' experience in Customer Service or Document Management
• High School Degree
• Nationwide Mortgage Licensing System (NMLS) certification is required within 6 months of employment.

Nice to haves for a Quality Assurance Specialist:

• Credit Union or Banking experience

Additional Information

All your information will be kept confidential according to EEO guidelines.