Lifeline Specialist Riverchase North/en-US/Regions_Careers/job/Riverchase-North/Lifeline-Specialist_R21615/apply Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. nbsp;The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: At Regions, the Lifeline Specialist provides guidance regarding bank products, policies and procedures via chat and online ticket inquiries. May research and resolve complex, escalated issues related to bank products, services, and procedures. Primary Responsibilities * Provides guidance to branch associates regarding bank products, services, operational policies/procedures, and transactions. * Provides Regions Connects support to Business Services, Commercial and Wealth Management associates * Proactively identify opportunities for process/training improvement * Maintains service and performance standards based on internal scorecard metrics * Serves in a back up capacity to Supervisor, with regard to schedule maintenance, holding meetings, communicating information to team This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. Requirements * High school diploma or GED * Fivenbsp;(5) years in a customer service or related support position * Strong verbal communication, written communication andnbsp;interpersonal skills * Strong analytical and problem solving skills * Exceptional business written skills Preferences * Some college or college degree * Two (2) years branch platform and/or Contact Centernbsp;experience * Extensive product, services, policy and systems knowledge with noted proficiency in Regions Connects, Online Banking platforms and View reporting * Experience providing service levels via digital channels such as chat and email * Advanced PC skills including Microsoft Office Suite Additionalnbsp;Responsibilities: * Serve in backup capacity to Supervisor, with regard to schedule maintenance, holding meetings and communicating information to the team * Proactively identify potential process improvements to increase efficiency Additional Preferences: * Some college or college degree preferred * Three or more years of branch experience preferred * Two or more years of leadership/management experience * Extensive knowledge of bank products, services, policy and systems Additional Preferred Skills amp; Competencies: * Strong organizational skills are preferred, with the ability to multi-task * Strong verbal and written communication skills, in addition to strong interpersonal skills * Strong analytical and problem solving skills Location: Hoover, Alabama EEO/AA/Minorities/Females/Disabled/Veterans Posted 3 Days AgoFull timeR21615 About Regions At Regions, our culture focuses on five core values that are a commitment to how we will do business: * Put people first * Do what is right * Focus on your customer * Reach higher * Enjoy life Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering. EEO/AA/Minorities/Females/Disabled/Veterans