Job description

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Depew, New York office.

The Regulatory Operations Specialist role is responsible for all aspects of the specific unit including servicing, problem resolution, quality, and risk management. Works with key stakeholders across all lines of businesses to ensure activities of the unit are carried out in compliance with all operational regulations and guidelines. Responsible for maintaining exceptional customer service standards, and other duties as assigned.

This position provides regulatory and operational oversight in a variety of complex functions within a Banking Operations environment. The functions could include annual report and remittance processing to internal and external regulatory bodies, complex banking and treasury-related duties, interfacing with Legal, Compliance, Corporate Tax, General Counsel, Risk, Audit, State Representatives, external regulatory and government bodies and multiple business units across the enterprise, maintenance of vendor relationships, technical and project support including Chief Control Office duties (CCO), and in-depth business analysis.

• The Regulatory Operations Officer is responsible for maintaining the operational and regulatory integrity of these functions, while working in a fast-paced and strategic environment, meeting Performance Level and Service Level Agreements, ensuring compliance with all internal and external guidelines, adherence to applicable laws and regulations including Know Your Customer (KYC), Anti-Money Laundering (AML), Internal Revenue Service (IRS) regulations, State regulations and laws, Bank Secrecy Act (BSA), Reg CC and others. This includes the development, documentation, and on-going maintenance of departmental procedures, ensuring compliance with organizational requirements.

• Provide internal and external customer / business unit support, and customer contact including investigation into sensitive material. This may require proficiency in dealing with difficult or adversarial contact situations.

• As a Regulatory Operations Officer you are responsible for ensuring that project requests are initiated, sponsored, and worked as required. You will participate as a member of project teams when initiatives impact processes or systems, including preparation of Initial Requests and Business Requirement Documents, and participating in User Acceptance Testing.

• Responsible for recognizing risks, identifying opportunities for process improvement, and working with management to implement best practice strategies. There is a requirement for conducting research to resolve issues and implement sustainable solutions. This requires taking ownership of assigned tasks, exhibiting strong decision-making skills, and exercising sound judgment.

Requirements

• Bachelor’s degree in business, accounting related field or equivalent. Proven ability to respond to changing circumstances.

• Skills desired: Strong knowledge of assigned businesses, products, operations, systems, and full understanding of all applicable industry standards

• 5+ years of experience in financial services or equivalent, Escheatment rules and regulation knowledge a plus

• Strong communications (verbal & written), analytical & project management skills.

• Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

HSBC is one of the world’s largest banking and financial services organizations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organizations. We aim to connect them to opportunities and help them to achieve their ambitions.