The Client Mgmt Group Mgr is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals supporting our Macy's Operations relationship. Requires a comprehensive understanding of multiple areas within Operations and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Generally accountable for delivery of a full range of services including achieving contractual requirements, CX objectives and Control expectations. Excellent communication skills required in order to negotiate internally, often at a senior level. Regular partner \ client communication is required. Accountable for the end results for our Customer Service related areas of the program. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. RESPONSIBILITIES:

• Manages multiple Client Specialists, Managers
• Engages in higher level strategic planning with senior directors.
• Develops senior level connections within the operations of the clients office.
• Accountable for the end results of an area including budget, resources, policy formulation and planning.
• Involved in short to medium-term planning of actions and resources for own area.
• Deals with complex and highly variable issues with substantial potential impact.
• Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions.
• Ensures essential procedures are followed and contributes to defining standards.
• Demonstrates an in-depth understanding of how own area integrates within the overall function to achieve objectives; requires a good understanding of the industry.
• Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

QUALIFICATIONS:

• 10+ years relevant experience
• Previous management experience and experience in banking operations, operational process management required.
• Excellent technical knowledge of operational processes and procedures including demonstrated proficiency in understanding end-to-end process design, trouble-shooting and optimization for operational processes.
• Experience developing and delivering operational strategies and strategic change programs in a fast paced, large global firm
• Demonstrated experience leading people and developing effective and diverse teams across a regional footprint, delivering exceptional results.
• Ability to establish and build trust with clients and senior leaders throughout the business, demonstrating advanced advisory and influencing skills to evaluate needs and develop solutions
• Ability to work effectively and independently in situations requiring analytical, interpretive and problem solving techniques using impeccable integrity and judgment
• Proven ability to lead cost saving initiatives and manage key operational risks
• Excellent communication and organization skills and demonstrated ability to work under pressure and prioritize within tight deadlines

EDUCATION:

• Bachelors degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. JOB FAMILY GROUP: Customer Service JOB FAMILY: Institutional Client Management TIME TYPE: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review ACCESSIBILITY AT CITI. View the "EEO IS THE LAW" poster. View the EEO IS THE LAW SUPPLEMENT. View the EEO POLICY STATEMENT. View the PAY TRANSPARENCY POSTING Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Citi enables growth and progress for individuals, communities, institutions and governments around the world and has been doing so for more than 200 years. They recognize that their ability to best serve their clients and customers comes from the diverse and engaged employee base and they work tirelessly to deliver opportunities for growth and development to the most talented people. This is a place where the best come to get better.