Job Description

The Product and Payment Services Risk (PPSR) organization at Visa oversees Visa’s strategic pillars and underlying business units. For Visa’s Value Added Services (VAS) pillar, this includes Issuing Solutions, Acceptance Solutions, Risk and Identity Solutions, Visa Consulting & Analytics (VCA), and the VAS Chief Operating Office (COO). PPSR is focused on overseeing product builds, pipeline and portfolio execution and tackling risks inherent in each area.

The Risk Business Partner (RBP), VAS, is responsible for managing and continually improving risk management capabilities across VCA (including the recently launched Intelligence and Data Solutions business unit) and the VAS COO, including driving cross-VAS operational excellence. The second line role will work with stakeholders across the business as first line of defence to mature risk management capabilities.

The role will have significant impact and senior leadership exposure with the successful candidate responsible for embedding risk management within the 1st line of their covered areas. The role will ensure identification, assessment, and monitoring of risks related to products, services and operations in line with Visa’s risk frameworks and appetite, while driving the strengthening of key controls across multiple teams. The role will be at the forefront of Visa’s innovation practices, ensuring operational excellence is deployed across key processes and controls.

As such, the successful individual must be able to effectively aggregate and communicate risks to Visa’s Senior Management and influence stakeholders to take appropriate action. This will include providing oversight and constructive challenge to both the VCA and VAS COO business units as well as cross functional stakeholders (e.g. Client Services, Finance, Legal and Technology) in their management of risk, while making recommendations on control enhancements or other actions required to drive risk mitigation and reduce exposure. The individual will be regarded as a trusted business partner that can consult executive management to make key risk decisions, leveraging the expertise across business teams, other second line risk management teams and cross functional subject matter experts. The candidate is to be viewed by the organization as knowledgeable, capable, competent, and an agent for change.

This role requires practical & strategic understanding of the payments industry, business environment and demonstrated experience assessing risks associated with business imperatives, strategies and operational processes. This individual must work collaboratively with cross functional and geographically diverse teams to execute against a common goal of protecting the enterprise.

Candidate will be responsible for:

• Ensuring alignment of Visa’s risk appetite with VCA’s and the VAS COO’s strategic objectives by supporting the identification of risks & mitigation activity, providing effective oversight to and partnering with the first line business functions to ensure appropriate mitigation is applied to reduce risk exposure to within tolerance and in adherence to Visa’s risk appetite.

• Partner with the VAS COO and other VAS business units to drive operational excellence and enhanced risk management within VAS wide-processes and operations.

• Develop and maintain partnerships with the business and cross functional partners to educate and embed Lifecycle Risk Management Practices and infuse Risk Management culture into the organization and day to day business operations, including developing, maintaining and continually maturing the capabilities of a network of Risk Champions within the 1st line of defence.

• Lead efforts in supporting the execution of strategically important change initiatives, driving, enabling, and continuously improving resiliency and controls effectiveness.

• Driving compliance with key risk programs, including:

  • Product Risk Reviews (PRR) and embedding risk management within the VCA product and services lifecycle, partnering with initiative owners to instill cycle time discipline and rigor within the process and subject matter experts to ensure risks are appropriately identified and mitigated.
  • Risk and Control Self Assessments (RCSA)) to drive operational excellence and management of risk within key processes across the VCA and VAS COO organizations.
  • Partnering with other second line programs and teams (e.g. Model Risk Management, Third Party Lifecycle Management, Regional Risk, Data Governance & AI, Compliance etc.) to support roll out and implementation of appropriate risk management activities.
  • Partnering with the VAS COO to ensure risk management practices are fully considered within the broader VAS business, including processes such as Product Lifecycle Management, Pricing & Deal Management, Commercialization and Sales Activation and Commercial and Sales Operations.

• Monitoring the effectiveness of risk management to ensure mitigating measures are effective in protecting the business and the wider Visa enterprise (e.g., overseeing risk registers, driving the development of measurement systems such KRIs, ensuring risk events are appropriately remediated to prevent re-occurrence, driving control testing etc.).

• Providing an aggregated view of the VCA and VAS COO Risk Profiles through developing a bottoms up (e.g., key NBIAs, operational risk themes, KRIs, risk events, control testing) and top down (key risks from senior leadership) view on risks to feed quarterly Risk Profiles and leadership discussions for the business units and VAS.

• Supporting and where necessary, driving updates to regulators and other external parties on risk management activities for the business, including supporting VCA and the VAS COO during Internal Audit and any Regulatory engagements.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Business acumen (e.g. commercial, front end, client facing experience), understanding of the payments industry, including applicable regulatory environment, and the broader competitive landscape.
• Proven experience in assessing risks across an enterprise, including strategic, operational, technology and regulatory risks, with a strong understanding of Visa’s risk management programs and approaches, and clear understanding of the Three Lines of Defense model and its application across financial and technology firms
• Prior experience in reducing residual risk levels, including strong technical and data analysis skills, and:
  • Understanding of the VCA business and services deployed, incl. strategic imperatives, consulting and execution support and the risks associated with utilizing data
  • Demonstrable experience in assessing risk within critical business processes that span multiple teams and geographies
• Solid time management, and problem-solving skills coupled with excellent interpersonal, presentation, communication, and facilitation skills, with experience managing deliverables across global and regional teams.
• Proven ability to develop strong relationships and work with all organizational levels to accomplish results and exercise influence in a large, global, matrix organization.
• Comfort in developing new and innovate ways of working with ability to work independently and effectively in a continually changing environment, with ability to be both strategic and tactical with a high say-do ratio.
• General awareness of the underlying technology that supports the payments ecosystem
• Proficiency in MS Word, Excel, PowerPoint, IBM Open Pages (GoRO), and Power BI

Additional Information

** Work Hours:** Varies upon the needs of the department.

** Travel Requirements:** This position requires travel 5-10% of the time.

** Mental/Physical Requirements:** This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 161,500 to 234,200 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.