HR Employee Support Specialist RBC 2,684 reviews - Minneapolis, MN Full-time, Part-time What is the opportunity? As a member of the HR Service Center, you will act as a first point of contact to HR on questions by employees of all US based RBC companies, vendors and other interested parties. Responsible for providing superior customer service using professional phone skills. You will ensure the accurate and timely resolution of all questions and issues to the center within the specified timeframe. Escalates calls as necessary through designated channels. Generally only the most complex questions (tax, garnishment, exceptions to policies, etc.) are referred further. You will also be responsible for entry of employee data into the HRIS system as well as logging activity into the call tracking software. What will you do? Perform as a member the HRSC team that support all HR functions in the accurate and timely resolution of questions and issues that come into the department. Utilizing technology, efficiently track calls received in the HRSC. Provide clear documentation of call type, status and resolution. Accurately enter employee data changes into SAP meeting the specified time requirements. Work with management to identify workflow issues and identify process improvement opportunities and continually seek to stay current on company policies, procedures and organizational changes. Meet or exceed all individual call and transaction performance measures. Commitment to the protection of privacy for all employee data. Reprioritize tasks to meet fluctuating workflows. Work with vendors to support questions and inquiries as they arise. What do you need to succeed? Must-have 2 years college or post high school training and/or experience in related area with 1-3 years customer service experience (preferably in Call Center and/or Human Resources), or equivalent experience. Excellent communication and interpersonal skills and a strong customer service orientation. Ability to prioritize and manage multiple tasks while ensuring that assigned job responsibilities are met. Strong attention to details and accuracy and the ability to work independently. Good organizational skills with excellent problem solving skills. Experience with Microsoft Outlook, Excel and Word. Nice-to-have 4 years college degree. 1-3 years experience using SAP system. Experience reviewing and validating pre-employment background checks. Whats in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Client First: We will always earn the right to be our clients first choice Collaboration: We win as One RBC Accountability: We take ownership for personal and collective high performance Diversity & Inclusion: We embrace diversity for innovation and growth Integrity: We hold ourselves to the highest standards to build trust Learn more about RBC Tech Jobs About RBC Royal Bank of Canada is Canadas largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North Americas leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers . Inclusion and Equal Opportunity Employment RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request. JOB SUMMARY City: Minneapolis Address: 60 South Sixth Street Work Hours/Week: 40 Work Environment: Office Employment Type: Regular - U.S. Career Level: Experienced Hire/Professional Pay Type: Hourly Required Travel(%): 0 Exempt/Non-Exempt: Non-Exempt People Manager: No Application Deadline: 08/31/2018 Req ID: 166592 Posting Notes: 4 hours ago - save job - original job Apply On Company Site Other jobs you may like Human Resources Specialist University of Minnesota - Minneapolis-Saint Paul, MN 12 hours ago Payroll HR Specialist Accounting Principals - Minnetonka, MN 5 days ago Human Resources Specialist 1 University of Minnesota - Minneapolis-Saint Paul, MN 4 days ago HR Specialist Sr - Compensation - Valley View SuperValu Inc. - Eden Prairie, MN 6 days ago HR Specialist EvereTech LLC - Minneapolis, MN 11 hours ago Easily apply * Jobs at RBC in Minneapolis, MN RBC RBC 2,684 reviews Were a 79,000-strong global financial services team serving more than 18 million business, individual, and institutional clients around the... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume