We are seeking a Infrastructure Support Specialist – SharePoint & O365 who will report to the Manager, IT Infrastructure and Operations. This individual will be responsible for supporting Landmark’s core IT infrastructure and associated tools with a focus on Microsoft collaboration tools primarily Microsoft SharePoint and associated collaboration product suite. Extended focus includes critical member service tools, internal collaborative systems and key infrastructure tools. Ensures the continuous operation and delivery of IT services to support Landmark’s associates and members.

1. Provides design, build & configuration support for internal Microsoft collaboration suite deployments to the organization, working closely with internal teams to deliver quality collaboration platforms. Focused primarily on O365 SharePoint experience, with the aim of taking advantage of the full suite of Microsoft collaboration products.
2. As a member of the Infrastructure Support team responsibilities also include providing secondary support for all systems the team have responsibility for maintaining communications systems, IT security patching & ITSM tools.
3. Delivers excellent customer service, resolving support requests and ensuring prompt and effective resolutions within agreed service timescales.
4. Performs maintenance tasks on supported infrastructure and applications during out of hours maintenance windows when required.
5. Escalates calls where significant service affecting incidents or security breaches occur as appropriate.
6. Follows standard operating procedures relating to management of the network and security environments.
7. Completes and maintains accurate documentation.
8. Performs project work and other duties as assigned.

Required Skills Required Experience

1. High school diploma or equivalent and four years of professional experience in an IT support role.
2. Industry recognized qualifications in appropriate areas preferred (e.g. MCSA, MCSE, M365C, CompTIA).
3. Experience performing design, build & configuration activities in Microsoft SharePoint, preferably in an O365 environment, including site building, content design & management, layout design, configuring user access roles, administration controls and document management.
4. Demonstrated knowledge of core components of O365 and Azure.
5. Experience with ITIL based change, request and incident management processes desired.
6. Experience with supporting server operating systems including knowledge of Microsoft core components such as AD, GPOs, DNS, DHCP & DFS.
7. Valid driver’s license and reliable vehicle for travel to branches.
8. On-call availability for emergency support calls 24/7 with a half hour response time and off-hours availability for maintenance windows.
9. Excellent verbal and written communication skills, organizational skills and the ability to work independently
10. Demonstrated ability to use judgment and discretion in various situations while maintaining a high degree of confidentiality.
11. Demonstrated experience in balancing multiple priorities and managing a variety of projects in a high-volume work environment with strong attention to detail.
12. Must have a thorough understanding of company policies and procedures as they relate to the position. Must understand and comply with all job-related state and federal laws and regulations.

EO/AA Employer; including veterans and individuals with disabilities.

• Outstanding program management with ability to manage multiple, cross-functional projects simultaneously
• Excellent analytical and problem-solving skills
• Ability to balance risks in ambiguous and complex situations
• Demonstrated teamwork and collaboration skills, in leading or contributing to multi-functional teams
• Highly motivated to contribute and grow within a complex area of emerging importance
• Experience or understanding of software applications design tools and languages
• Excellent communication skills (verbal and written), ability to influence
• Demonstrated working knowledge of software engineering fundamentals
• National Institute of Standards and Technology (NIST) Special Publication (SP) 800-37 Revision 2 as a guideline for establishing the Security and Privacy Management program
• Health Insurance Portability and Accountability Act (HIPAA)
• Health Information Technology for Economics and Clinical Health Act (HITECH)
• NIST 800-53 Privacy Section