Intake Associate Sedgwick Claims Management Services 905 reviews - Blue Ash, OH CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking a place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the place for you. As the largest and most innovative Third Party Administrator in the claims industry and the first and only TPA to receive both recognition as the Best TPA in America and the coveted Employer of Choice designation, we invite you to come be a part of our team and, "Claim Your Future." PRIMARY PURPOSE: To serve as the first point of contact for customer service correspondence; to handle standard calls with normal supervision; and to provide information regarding general disability services policies. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Answers incoming calls for the customer service unit including calls from clients, claimants and physicians. Provides effective explanations of benefits, procedures, claim status or payment information to clients and claimants. Enters claim data into claims management system upon requesting the appropriate information and analyzing the responses. Requests physician certification and/or extensions from medical offices and enters into claims system. Documents telephone conversations pertinent to the claims process in claims notes. Logs all telephone calls into claims management system. Attendance during scheduled work hours is required. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s). QUALIFICATIONS Education & LicensingHigh school diploma or GED required. ExperienceOne (1) year customer service experience required. Any college field-related courses may be substituted for the required experience. Skills & Knowledge Good customer service skills Good listening and comprehension skills Excellent oral and written communication skills PC literate, including Microsoft Office products Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace 4 hours ago - save job - original job Apply On Company Site * Intake Associate jobs in Blue Ash, OH * Jobs at Sedgwick Claims Management Services in Blue Ash, OH * Intake Associate salaries in Blue Ash, OH Sedgwick Claims Management Services Sedgwick Claims Management Services 905 reviews Sedgwick Claims Management Services, Inc., is a leading global provider of technology-enabled risk and benefits solutions. At Sedgwick,... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume