Helping the Everyday Consumer Build Financial Health

As a leading financial technology platform, OppFi powers banks to bring credit access to millions of everyday consumers who are locked out of mainstream financial options. We go beyond our mission - to help people rebuild financial health - and go further to ensure we keep the customer at the center of everything we do. We are creating a Customer-obsessed culture, with the capital “C”.

And it starts with our team here. We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We welcome individuals who want to make a difference in the financial system through creating and building simple, transparent products that facilitate credit access, enable savings, and build wealth.

A few other fun facts about us. OppFi is an Inc. 5000 company for six straight years, a Deloitte's Technology Fast 500™, the seventh fastest-growing Chicagoland company by Crain's Chicago Business, and was named on Built In's 2022 Best Places to Work in Chicago.

What you'll get to do:

• Lead the company's customer insights efforts through management of Net Promoter Score, Public Reviews, Primary and Secondary Customer Research and Surveys, and Quantitative Data.

• Establish the strategy and process for collecting, tracking, and monitoring Net Promoter Score (or other CSAT metrics).

• Execute the CSAT metric strategy and ensure our NPS remains at industry-leading levels.

• Map out the customer journey for all products, recognizing important touch points to collect customer feedback and identifying gaps.

• Conduct feature test and brand studies to identify what customers care about, and how those can translate into product and feature enhancement ideas.

• Perform analysis of qualitative feedback captured in customer surveys, project surveys, internal surveys, focus groups, agent phone calls and more. Perform root cause analysis on data to determine if findings are human, product- or process- related.

• Translate data-driven findings into measurable insights and communicate them with business partners.

• Create summary presentations for senior leadership, including the CEO, on a quarterly basis to share findings and suggest growth ideas and the roadmap for the company.

• Create and inform business cases to guide Product/Partnership strategy and fuel decision-making. Be the lead and liaison for any third-party research projects, representing the customer perspective.

• Build relationships with all employees (regardless of level and department) and directly with our customers and collaborate with functional stakeholders to bring forward voice of the customer in all strategic decision-making.

• Help create concise customer experience policies and procedures. Work with Product and User Research to plan, design, and test ideas. Find opportunities to enhance our customer experience and make our communications related to NPS and public reviews more efficient and timelier. *Remote work is permitted.

What you'll bring to the team:

• Bachelor's degree in Communication, Marketing, Marketing Analytics, Data Analytics, Economics, or a related field and 3 years of relevant experience as Data Analyst, Business Analyst, Consumer Insights Analyst or in similar role.

• In alternative, we will accept a Master's degree in Communication, Marketing, Marketing Analytics, Data Analytics, Economics, or a related field and 1 year of relevant experience as Data Analyst, Business Analyst, Consumer Insights Analyst or in similar role.

• Position also requires experience with conducting primary and secondary consumer and market research; experience with analyzing large datasets and generating reports/building dashboards; experience translating data insights into recommendations for the business; experience managing cross-functional teams; experience with internal and external communications; experience with email marketing; experience with survey building and analysis; experience with vendor management and due diligence; and experience with customer satisfaction scores and initiatives.

Reports to: Senior Director, Corporate Strategy

Job Level: Senior Associate

The minimum salary for this role is $90,000 . The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.

The actual offer, reflecting the total compensation package and benefits, will be at the company's sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.

Define your career at OppFi

OppFi is committed to providing an exceptional employee experience from Day 1. Key new hire programs include Day 1 Orientation, training with your manager and team, lunches with our CEO, and an educational summit featuring presentations by our senior leaders. Throughout and beyond your first-year journey, you'll have access to a variety of events focused on culture, inclusion, connection, and education. We want you to feel welcomed, informed, and valued for who you are and what you bring to our company.

• Day 1 - Month 3: Define Your Mission You'll understand our company mission, values, and vision, and how your position at OppFi plays a part in that. With the help of your manager, you'll set mission-aligned goals to make an impact in your role.

• Months 3 - 6: Define Your Belonging You'll understand OppFi's culture and know how to engage with and influence that culture.

• Months 6 - 12: Define Your Journey You'll feel confident in your ability to execute in your role and empowered to take next steps in developing your career at OppFi.

Compensation and Benefits

OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual. #LI-Remote

EEOC Statement

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at recruiting@oppfi.com .

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/

OppFi is a leading financial technology platform that powers banks to offer accessible products and a top-rated experience to everyday consumers. Through its unwavering commitment to customer service, OppFi helps consumers who are turned away by traditional providers build a better financial path. To date, OppFi has facilitated the issuance of more than 1.5 million loans.

At this time we are unable to sponsor visas for our open roles.