The primary role of the Loss Mitigation Specialist is to successfully skip trace, collect, and/or coordinate repossession on auto loans that are scheduled to charge off. This position requires ademonstrated ability to negotiate expedited payment arrangements or surrender of collateral. A successful candidate will have an advanced comprehension of skip tracing, negotiation techniques, and communication skills. The primary objective of the position is to mitigate loss using the aforementioned skills.

$1,000 SIGN-ON BONUS

WHAT IS A DAY IN THE LIFE AT FLAGSHIP AS A SENIOR COLLECTIONS SPECIALIST?

• Utilize advanced skip-tracing techniques in order to establish customer contact and/or locate collateral (utilizing all company-approved tools and information sources).

• Effectively presents payment options as applicable. Analyzes and uses the information to negotiate appropriate payment arrangements. Clearly and concisely communicates information to customers

• Provides thorough and accurate documentation and maintains superior quality assurance and compliance results

• Utilizes superior time management skills as it relates to managing an assigned queue of potential charge-off accounts

• Knowledge of state repossessions laws/regulations

• Overcome borrower objections and educate the borrower in understanding their account(s) and responsibilities

• Negotiate account settlements with borrowers

• Extensive interaction with Repossession Agents and other company-approved vendors

• Identify accounts that may require legal action and refer to the proper approval authority for resolution

• Ensure legal repossession notices such as Right to Cures, Notice of Sales, and Deficiency letters are properly sent and documented in the system of record

ABOUT YOU:

• 5 years of auto finance collection experience within a call center environment. 2 years skip tracing/repossession experience in a full balance charge off department

• Superior communication skillswith the ability to maintain composure with difficult borrowers

• Demonstrated ability to consistently achieve aggressive loss mitigation goals within an individual work queue

• Schedule flexibility and the ability to work in a fast-paced ever-changing work environment

• Ability to display a high level of personal accountability and ownership of work performed

• Knowledge of collection and repossession laws on the federal, state, and local levels

• Ability to thrive in a "team-first" rather than a "me first" environment.

• Proficient in MS Office; Including Word, Excel, and Outlook

• English/Spanish bilingual skills are a plus

• Possess strong problem solving and negotiation skills

• A desire to exceed challenging goals, self-motivated and able to demonstrate personal initiative in an effort to achieve high standards of performance

• Must be adaptable to change, flexible, and demonstrate persuasive communication and organizational skills

NOTE: MUST BE ABLE TO WORK A FLEXIBLE SCHEDULE, TO INCLUDE 2 SATURDAYS PER MONTH.

If you’re interested in partnering with a certified Great Place to Work company that encourages you to be your best #FlagshipCareers, visit www.FlagshipCredit.com/Careers for a complete list of career opportunities and information on our company.

Flagship is one of the fastest growing lenders in our space – and has been officially certified as a Great Place to Work! Headquartered in Chadds Ford, Pennsylvania, with operational offices in Arizona and Texas, our company has a workforce of close to 1,000 associates. We believe in providing a positive work environment our associates want to be a part of. A place they can learn, develop, and advance professionally. We seek to work with people who identify with our values, and who are invested in growing – together.