Job Description

WHO WE ARE

Shellpoint Mortgage Servicing (SMS) is America’s 9th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or “service”) their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.

SUMMARY: Processes payments, adjustments and reversals in multiple systems. Works with other departments to research and resolve account related issues. Researches and resolves credit balances.

RESPONSIBILITIES: 

• Manages and posts electronic payment files from various sources, sellers, and previous servicers.
• Processes Loan Modification files.
• Drafts letters to customer regarding payments received on credit balance accounts.
• Contacts Sellers, Attorneys, etc. regarding payment files and payments.
• Researches and resolves credit balances for all account types for all servicing systems and provide backup describing why refund is due.
• Researches and resolves account related questions for multiple systems.
• Processes NSFs, Stop Payments, etc. in FTM.
• Researches and resolves exceptions in FTM.
• Processes unapplied jobs daily for secured and unsecured in Servicing Director.
• Processes payoffs.
• Researches and processes escrow surplus and overpayments on mortgage accounts.
• Researches and resolves issues for Payment Processor Inbox and 125 Inbox. Pulls reports from Money Gram and Western Union.
• Researches bankruptcy information and payments; completes interest adjustments as appropriate.
• Works with Foreclosure, Loan Servicing, etc. regarding payment issues (post, return, etc.).
• Create files and post payments and reversals in Servicing Director.
• Creates refund file and verifies validity of refunds; submits to Accounting for cutting of checks.
• Generates manual check requests, wire and ACH requests for urgent refunds.
• Drafts letters, add notes to accounts and verifies back up paperwork for refunds.
• Work task list timely.
• Receives and posts wires and ach payments in Servicing Director.

QUALIFICATIONS/SKILLS: 

• Associates Degree or higher and/or equivalent work experience.
• Knowledge/ability to work in Servicing Director and lockbox exception queue.
• Ability to make decisions independently.
• High attention to detail.
• Ability to manage work in order to meet multiple deadlines.
• Intermediate knowledge of Word, Excel, Access and SQL.
• Strong oral and written communication.
• Strong problem solving skills.

EDUCATIONAL REQUIREMENTS:

• High School Diploma required.
• Associate’s or Bachelor’s degree preferred.

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