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Job Purpose

Jackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you'll join our diverse population of associates, performing critical daily business support functions which directly impact customer satisfaction. This flexible, part-time role lets you build your own schedule and pays a competitive hourly rate of $14.00. Whether you're starting your career or looking to accelerate your professional skillset, this position offers plentiful opportunities to learn and grow within a fast-paced environment. Investing in your professional development is a top priority and we offer many resources to support long-term career growth. Our two convenient locations in East Lansing and Lansing provide a modern, professional environment to connect with others and build your network.

Essential Responsibilities

• Ability to perform office support duties and provide business operations support.
• Demonstrate a willingness to learn.
• Work well independently and within a team.
• Exhibit good time management skills in a high-volume, fast-paced environment.
• Answer inbound calls from internal or external customers and/or make outboud calls to customers.
• Multi-task effectively, navigating multiple computer applications and systems.
• Follow detailed written procedures and step-by-step processes.
• Demonstrate good verbal and written communication skills.
• Act professionally in the workplace.
• Display problem solving skills.
• Organize work efficiently and prioritize tasks.

Other Duties

• Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

• Shifts offered from 6:30am-8pm, Monday-Friday and 6:30am-1pm Saturday.
• Minimum requirement of 18 hours per week, maximum 29.
• Duration of individual shift segments must be a minimum of two hours and weekly availability must include two segments of at least three hours.
• First week availability requires a four hour duration for orientation.
• Self-driven schedules based on your unique availability, with changes allowed up to 24 hours in advance.

Qualifications

• H.S. Diploma or equivalent required.
• Experience in the fields of accounting, finance, IT, math or other business related field preferred.
• Basic knowledge of MS Windows environment and MS Office Applications required.
• Perform clerical/office duties, including data entry skills required.
• Ability to type 35 words per minute required.

We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

Jackson is committed to helping clarify the complexity of retirement planning. Our range of annuity products, financial know-how, history of *award-winning service, and streamlined experiences strive to reduce the confusion that complicates retirement plans.

We dedicate our time, money, and resources to strengthening financial literacy, striving to make sure every American has access to the resources they need to master their money and their future.

Interested in becoming one of our associates? We develop and celebrate talent in many areas, from sales and marketing to consulting and compliance. We know that diversity and inclusion make us all stronger together. Learn more at jackson.com/careers.

Jackson® is the marketing name for Jackson Financial Inc., Jackson National Life Insurance Company® (Home Office: Lansing, Michigan), and Jackson National Life Insurance Company of New York® (Home Office: Purchase, New York).

*SQM (Service Quality Measurement Group) Call Center Awards Program for 2004 and 2006-2022. (Criteria used for Call Center World Class FCR Certification is 80% or higher of customers getting their contact resolved on the first call to the call center (FCR) for 3 consecutive months or more.)