Member Solutions Representative Suncoast Credit Union 83 reviews - Tampa, FL Position Overview: Communicates with members with past due accounts by telephone or written communication. Determines reasons for loan delinquency. Following Credit Union policy, offers suggestions or recommendations to restore loan to a current status, minimize Credit Union losses, and increase net recoveries. * Communicates with members with past due accounts by telephone or written communication. Performs basic financial analysis and determines reasons for loan delinquency. * Following Credit Union policy, offers suggestions or recommendations to restore loan to a current status. Recommendations may include payment extensions, due date changes, referral to Member Solutions Department or outside consumer credit counseling, repossession, or redemption. * Notes all activity as a result of each call on assigned accounts in Member Solutions software. Ensures all account information is correct. Makes corrections or refers account to appropriate department for further research. Completes assigned number of collection calls per day. * Uses various credit reporting and skip tracing services and/or software to obtain information to help in the recovery of the unit and/or funds. * Performs rights of offset on depository accounts and applies funds to delinquent and/or charged-off loans. Posts payments to members accounts and General Ledger. * Attends job-specific training classes as requested by manager. This includes, but is not limited to, completing annual BSA/AML Compliance Training and understanding employees role in maintaining an effective BSA/AML compliance program, and completing FACT Act Red Flag training. Requirements Education & Experience: * High School Diploma or equivalent. * 2-3 years previous experience in consumer collections. * Good organizational and prioritization skills in order to work all assigned queues daily. * Good keyboarding ability in order to type quickly and accurately. * Basic accounting skills in order to post payments to members accounts and the General Ledger. * Good analytical and problem solving skills. * General knowledge and understanding of Credit Union products, services, policies, and procedures including Member Solutions policies, the Collection Code of Ethics, and accounting procedures. * General knowledge and understanding of regulatory compliance and legal requirements necessary to successfully perform job responsibilities. This includes, but is not limited to, Florida repossession laws and procedures, litigation and judicial procedures, Debtor/Creditor Collection Law, Fair Debt Collections Practices Act, and Florida statutes pertaining to the collection of consumer debts. * General knowledge and understanding of all Credit Union computer systems and software programs required to perform job duties. * Good verbal and written communication skills and interpersonal skills, including phone skills, in order to interact professionally and effectively with members and staff. Must be able to manage and cope with unusual situations that may involve verbal abuse. * Must be able to maintain a high level of confidentiality. 8 hours ago - save job - original job Apply On Company Site Other jobs you may like Member Customer Service Rep MiSource - Tampa, FL MISource - 8 days ago Easily apply Member Services Greater Tampa REALTORS - Tampa, FL 21 days ago Easily apply * Member Solution Representative jobs in Tampa, FL * Jobs at Suncoast Credit Union in Tampa, FL * Member Solution Representative salaries in Tampa, FL Suncoast Credit Union Suncoast Credit Union 83 reviews Suncoast Credit Union is the largest credit union in the state of Florida, the eighth largest in the United States based on membership, and... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume