Consumer Loan Support Representative Suncoast Credit Union 83 reviews - Tampa, FL Position Overview Communicates with members and front line staff on all aspects of consumer loan requests received to the credit union by various channels with a focus on member experience and service. Duties and Responsibilities * Communicates consumer loan decisions to members, as documented by loan analysts, based on application parameters and offers any potential cross-sold loan opportunities to members that have been reviewed and approved. * Presents cross-sold products to members providing features and benefits and work to gain members acceptance of products. * Uses our web messaging system to professionally communicate with members on loan statuses, answers any outstanding questions regarding loan application requests, and provides detailed information regarding loan decisions. * Obtains information from members that aid in completing a loan decision or closing, including but not limited to identification documents and other requirement as noted by loan analysts. * Reviews loan decisions in order to understand what is necessary to communicate with members and appropriately route the loan application for next steps. * Facilitates the credit card sponsorship program by working with the sponsored credit unions members to fulfill requests. * Provides support to members and front office regarding existing government and private student loans. * Verifies member identity due to the receipt of any fraud alerts associated with an authorized credit bureau pull due to a loan application request. * Provides guidance and coaching to front line staff in regards to loan decisions, document verification for loan requests, and information on credit union products and services. * Attends job-specific training classes as requested by manager. This includes, but is not limited to, completing annual BSA/AML Compliance Training and understanding employees role in maintaining an effective BSA/AML compliance program, and completing FACT Act Red Flag training. Minimum Education, Experience and Skill Requirements * High School Diploma or equivalent. * Minimum of one year experience working in a financial institution required. * Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented, and organized. * Good knowledge and understanding of Credit Union products, services, policies and procedures. * Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities. * Good knowledge and understanding of all Credit Union computer systems and software applications required to perform job duties. * Good written and verbal communication skills and interpersonal skills in order to interact professionally and effectively with staff, members, and vendors. * Must be able to work under general supervision. * Must be able to maintain a high level of confidentiality. 1 hour ago - save job - original job Apply On Company Site Other jobs you may like Sales Support Specialist GuidePoint Security - Tampa, FL 3 days ago BBW Sales Support-WESTSHORE PLAZA Bath & Body Works - Tampa, FL L Brands - 4 days ago BBW Sales Support-INTERNATIONAL PLAZA Bath & Body Works - Tampa, FL L Brands - 4 days ago BBW Sales Support-THE SHOPS AT WIREGRASS RANC... Bath & Body Works - Wesley Chapel, FL L Brands - 4 days ago BBW Sales Support-MALL AT UNIVERSITY TOWN CEN... Bath & Body Works - Sarasota, FL L Brands - 4 days ago * Consumer Loan Support Representative jobs in Tampa, FL * Jobs at Suncoast Credit Union in Tampa, FL * Consumer Loan Support Representative salaries in Tampa, FL Suncoast Credit Union Suncoast Credit Union 83 reviews Suncoast Credit Union is the largest credit union in the state of Florida, the eighth largest in the United States based on membership, and... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume