Job Description

Sutherland is seeking positive, flexible and self-motivated individuals to support the growing needs of one of our healthcare customers. We’ll look to you to deliver an exceptional customer experience by responding to questions from patients via phone, email and chat.

Specifically, you will receive and respond to patient inquiries related to billing and payments. This may include answering statement questions: updating information; triaging and transferring calls; managing the patient dispute process; and handling related financial assistance inquiries. These are temporary work from home positions, but will return to our office in Clifton, NJ at a later date.

Our ideal candidates will possess:

• Minimum 3-5 years’ work-related experience which includes a background in customer service (call center experience is preferred)
• MS Office skills and strong/accurate typing ability (60WPM)
• Hospital or Healthcare knowledge and experience, including a familiarity with professional and hospital billing and insurance payers (Non-Government, No – Fault and Workers Comp).
• A background working with an electronic health record system (SMS Invision, I-series, Meditech, Epic experience a plus).
• Bilingual English/Spanish is a plus.

Qualifications

When you join us, you will enjoy;

• Competitive hourly rate; starting at $16.50/hour
• Medical, dental and vision benefits - including health & wellness perks/dedicated virtual personal trainer 
• Paid training & PTO
• Company-provided equipment
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Additional Information

ABOUT US

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, from streaming services to gaming platforms, and everything in between, achieve greater agility through transformed and automated customer experiences for over 35 years.

All your information will be kept confidential according to EEO guidelines.

#SP

EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all  Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.