Job Description

As a member of the Infrastructure Reliability Engineering Team, you are responsible for applying skills and exercising knowledge to perform specified support functions. As part of the team -You will support critical applications and ensure the stability of services by performing dedicated maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures.

Essential Functions

• Infrastructure Operations and Production Support of container technologies and orchestration platforms
• Docker/Kubernetes deployment, configuration, scaling, and management of containerized applications.
• Hardening, securing the Kubernetes cluster with monitoring and auditing dashboards
• Scripting and automation skills converting manual and maintenance functions into fully orchestrated automation.
• Basic Knowledge & experience in system monitoring techniques and tools supporting unattended operations.
• Willing to work in complex, highly secure, and highly available, operations environments and interact with the technology domain experts required to maintain those environments.
• Excellent communication & interpersonal skills.
• Responsible for partnering with the Platform, Engineering and Delivery Teams to deliver seamless infrastructure support for all Visa business lines.
• Security Remediation process (vulnerability assessment and patch management)
• Contribute to standardize and document operational procedures.
• Responsible for adherence of established ITIL practice such as Incident, Change, Problem and Release Management
• Be scheduled On-Call to support the infrastructure and our systems.
• Need to work on shift days ( Sunday to Thursday or Tuesday to Saturday from 9:00AM to 6:00PM local time)
• This is a hybrid position. Employees in hybrid roles are expected to work from the office 3 set days a week.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications:
• 2 or more years of work experience
• Basic Knowledge on Kubernetes preferred.
• Basic Linux Systems Administration skills
• Scripting experience (Shell, Python ,Ansible , Terraform and YAML packages)
• Basic knowledge with configuration management tools (Chef, Ansible, terraform etc.)
• Basic knowledge with CI/CD or GitOps pipeline Architecture ( i.e., ArgoCD, Code Fresh, Jenkins )
• Knowledge in infrastructure technologies such as HP and DELL hardware (Rack servers)
• Working knowledge of monitoring and logging tools: Prometheus, Graphana, Fluentbit ,Netcool,
• Understanding of networking concepts

Additional Information

** Work Hours:** Varies upon the needs of the department.

** Travel Requirements:** This position requires travel 5-10% of the time.

** Mental/Physical Requirements:** This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 84,600.00 to 119,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.