ACH Specialist 1 206132BR Operations & Underwriting Lewiston, ME July 23, 2018 Back to Search Results Stay Connected Company Overview About TD Bank, Americas Most Convenient Bank® TD Bank, Americas Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US. TD Bank, Americas Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol TD. To learn more, visit www.td.com. Job Description The ACH Specialist I performs various duties and responsibilities such as validation and authentication for all ACH files, handling posting exceptions, processing adjustments, and providing customer support and research. Tasks are performed independently or with the assistance of more experienced staff. Work is performed according to standard policies and procedures and according to applicable regulatory guidelines. Requirements Develops a basic understanding of the ACH function by following procedures and receiving guidance and training from more experienced staff. Completes routine ACH exception handling related to file processing, transaction posting, and adjustments. Processes paperwork received from internal customers / business lines or units to ensure accuracy and completeness. May research basic issues to determine best course for resolution. Manages a high volume of inbound /outbound customer transactions & files and reconciles Federal Reserve files daily. Responds to basic inquiries and issues from customers and internal units. May perform preliminary research on suspicious items with Team Lead or more experienced team members to help prevent fraudulent activities. Maintains positive relationships with customers. Successfully completes all required online training and follows all department procedures resulting in effective compliance for all job-relevant State and Adheres to Federal regulations & industry rules (NACHA) including, but not limited to Employee policies, procedures, CRA EEO/ AA, as well as all job relevant Risk Management and Corporate standards. Completes basic entries into general ledger related to paperwork and information processed. Reconciles general ledger entries and researches more routine discrepancies to resolution. Follows up with appropriate personnel to correct posting errors. May proactively contact internal customers & business lines and at times external customers to provide resolution and explanation of bank initiated account activity ensuring superior customer service. Follows up with internal customers / business lines to resolve discrepancies and customer issues as needed. Develops a familiarity and understanding of the ACH systems, regulations and processes including Commercial, Small Business & other non- retail internet ACH related processing, maintenance or exception handling and Reg E disputes. Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers WOW at every opportunity. Must be eligible for employment under regulatory standards applicable to the position. Qualifications High School Diploma or GED 1-2 years related experience Basic computer literacy and proficiency in common PC applications is required Knowledge of Payment Services policies and procedures or other relevant banking operations experience is preferred Ability to prioritize and strong organizational skills Customer service skills Good written and verbal communication skills Ability to multi-task, handle and manage a high volume of inbound customer files, as well as, reconciles Federal Reserve files daily Ability to work well under pressure while maintaining strong attention to detail Hours 8-4:30 Monday thru Friday Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential. If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.