HR Contact Center Specialist (Part Time) 211584BR Human Resources Greenville, SC August 23, 2018 Back to Search Results Company Overview About TD Bank, Americas Most Convenient Bank® TD Bank, Americas Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US. TD Bank, Americas Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol TD. To learn more, visit www.td.com. Job Description The Human Resources Contact Center (HRSC) Specialist provides tier two resource support on all HR policy, process, and procedures including in depth knowledge of Benefits and Payroll processes and transactions and employee programs and services (including navigational support of all HR systems) to the HRSC Agents. These specialists are also the first point of contact for People Managers. The Human Resources Contact Center provides guidance and support to all employees, retirees, people managers and the HR community and acts as the first point of contact (phone, email, chat) for all inquiries related to employee programs and services, HR policy, process, and procedures, including navigational support, and escalation of issues. Requirements Acts as first point of contact for people manager issues and escalate to Advice Channel when required Answer and resolve employee and people manager issues including navigational support and processing corrective transactions when required Provide advice on how to complete requests and/or and options for next steps based on scenarios. These could include; -Guidance related to completing HR responsibilities (year- end compensation, mid-year and year-end processes, resource planning) -Guidance related to making employee data changes (new hires, transfers, terminations, retiring) -Guidance related to the administration of employee programs ( Service recognition, PTO/Vacation entitlement, time administration) Support a continuous improvement environment by; raising issues, escalating concerns, proactive identification of process changes and being an agent of change Maintain adherence to all audit/compliance and regulatory requirements Keep pace in a rapidly changing environment while maintaining strong knowledge and a positive attitude Contribute positively to the team through the sharing of knowledge, ideas and active participation meetings, coaching and personal development Achieve operational metrics in support of the delivery of the service center service level agreements and industry best practices. These include standards related to; -Contacts/Hour -Schedule Adherence Deliver legendary service experiences consistent with TD culture in all contacts (phone, email, chat) through; -Extensive and in depth knowledge of people manager and HR policy, process and procedures and employee programs -Efficient navigational skills -Effective call control/business writing Keep current with changes in people manager responsibilities as well as HR policy, process and procedures Review and completely understand deliverables of all weekly people manager communications Act as a reference point for service center agents Proactively share knowledge with service center agents to support their personal and business development Maintain a thorough knowledge of all HR policy, process and procedures including navigational support of all HR systems Maintain expertise in the areas of benefit and payroll processes and transactions Maintain a high level knowledge of people manager accountabilities and responsibilities and in depth knowledge of all employee programs and services Qualifications Minimum High School diploma or equivalent required, a minimum of an Associates Degree is preferred 2-4 years of related experience Strong communication skills (written and verbal) Ability to provide legendary service in a fast paced environment Good knowledge and understanding of overall HR policies, processes and procedures specializing in one or two specific areas (eg: Payroll, Benefits, Compensation, People Leadership) would be an asset Excellent knowledge and navigational skills of HR systems Strong organizational skills, self-motivated and results driven Ability to share knowledge with peers Good time management and organizational skills Proficiency with MS Office (Word, Excel, Powerpoint) Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential. If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.