Technical support needs 6+ years' IT support, helpdesk experience
Technical support requires:
• Prior experience working on a Helpdesk, in IT, or similar technical function
• On call every Saturday and Sunday to support the weekend shift; 8a-5p
• Onsite Role
• Associate's degree or above in computer science, information systems, or related field.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to troubleshoot and diagnose problems, familiarity with internet security and data privacy principles.
• A process improvement mindset.
• The ability to communicate technical information in an accessible manner to non-technical employees.
• Basic knowledge of networking principles and operating systems.
• A bachelor's degree in Information Technology, Computer Science, or a related field.
• Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional, or Cisco Certified Network Associate (CCNA) can be highly advantageous.
Technical support duties:
• Gathering and analyzing data to diagnose problems with computer systems.
• Changing configurations, settings, and permissions to fix computer issues.
• Generating sign ins for new hires during the on-boarding process.
• Updating employees on the status of their service requests.
• Logging all service requests and updating requests as needed.