Technical support

Global Channel Management, Inc

Technical support

Baltimore, MD
Full Time
Paid
  • Responsibilities

    Technical support needs 6+ years' IT support, helpdesk experience

    Technical support requires:

    • Prior experience working on a Helpdesk, in IT, or similar technical function

    • On call every Saturday and Sunday to support the weekend shift; 8a-5p

    • Onsite Role

    • Associate's degree or above in computer science, information systems, or related field.

    • Strong understanding of computer systems, mobile devices, and other tech products.

    • Ability to troubleshoot and diagnose problems, familiarity with internet security and data privacy principles.

    • A process improvement mindset.

    • The ability to communicate technical information in an accessible manner to non-technical employees.

    • Basic knowledge of networking principles and operating systems.

    • A bachelor's degree in Information Technology, Computer Science, or a related field.

    • Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional, or Cisco Certified Network Associate (CCNA) can be highly advantageous.

    Technical support duties:

    • Gathering and analyzing data to diagnose problems with computer systems.

    • Changing configurations, settings, and permissions to fix computer issues.

    • Generating sign ins for new hires during the on-boarding process.

    • Updating employees on the status of their service requests.

    • Logging all service requests and updating requests as needed.

  • Industry
    Financial Services