Description

The Technology Operations Engineer role will provide day-to-day support of our electronic trading and clearing applications. The ideal candidate will have the ability to monitor all customer facing environments and be responsible for efficiently triaging incidents while adhering to strict guidelines and policies that have been put in place to reduce overall risk and impact. TOCC's role can be fast-paced, demanding and rewarding work that is critical to ensuring the health of our technology systems and business needs.

As a Technology Operations Engineer III, you will:

• Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units;
• Remediate systems & application issues in these environments;
• Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support;
• Accurately report incidents to management

Principal Accountabilities:

• Learn and execute triage, escalation protocol and recovery procedures per application/business area
• Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner
• Learn specific application flows and general functionality by application
• Process hardening. Identify and implement process improvements
• Document timeline of events for incident reporting and post mortem

Other qualities we are interested in:

• Basic proven Linux knowledge
• Experience with incident/issue management systems and process
• Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios
• Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual
• Cloud platform experience

This role supports the U.S. shift: Tuesday, Wednesday, Friday, and Saturday: 10:00am - 8:00pm CDT. Please note, the schedule is potentially subject to change.

CME Group: Where Futures Are Made

CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

At CME Group, we embrace our employees' diverse experiences, cultures and skills, and work to ensure that everyone's perspectives are acknowledged and valued. As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic.

The Candidate Privacy Policy can be found here.

CME Group is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process.

Learn more here: https://www.cmegroup.com/careers/files/recruitment-fraud-notice.pdf