SUMMARY: The Teller will have a primary focus of providing quality service to our members while conducting front-line transactions on the teller line and/or in the drive through.

ESSENTIAL DUTIES AND RESPONSIBILITIES: • Receives and processes financial transactions including deposits, withdrawals, check cashing, loan/credit card payments and advances, cash advances, issuing savings/cashier’s checks, and redeeming savings bonds • Performs a variety of miscellaneous tasks including balancing ATM, executing branch capture, completing branch recap, maintenance of member accounts, processing night depository transactions and acting as the vault teller • Personally maintains a balancing record in accordance with the teller balance standards • Must be familiar with Credit Union policies and procedures in order to effectively follow security procedures, handle/direct problems, complaints, and special situations • Initiates conversations with members to uncover their financial needs, cross-sells Credit Union products and services, and makes appropriate referrals to business partners to meet both personal referral goals • Provides an exceptional member experience with all member interactions • Other duties as assigned

Required Skills

Travel is required for this position. Employees may be asked to fill-in at other branches based on need. Additionally, initial training occurs outside the designated branch.

Required Experience

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS: • High school diploma or equivalent • Minimum experience of 1 years in a financial or retail sales environment that involves cash handling, customer service and sales • Attention to detail and basic math and numeric sequencing aptitude • Demonstrate good judgement in order to evaluate identities, accounts, checks, and currency. • Demonstrate interpersonal skills and provide exceptional member experience with all member interactions • Ability to communicate with members and others at all levels of the Credit Union, in both written and verbal formats • Working knowledge of Microsoft Word, Excel and Power Point software applications

PHYSICAL REQUIREMENTS: To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation.  Employee will be in an office environment (well-lighted, heated and air-conditioned) typically stationed at a desk or table.  Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs.  Clerical office duties on various forms of technology are required.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

SAFE ACT Disclosure

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the credit union within 30 days of any changes that need to be reflected on the NMLS Registry.

EEO Disclosure

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.

Travel is required for this position. Employees may be asked to fill-in at other branches based on need. Additionally, initial training occurs outside the designated branch.