Market Risk and Loss Prevention Advisor Operations Retail NC - Wilmington Full Time Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Market Risk & Loss Prevention Advisor within PNC's Operations organization, you will be based in Wilmington,NC. Position City NC - Wilmington Building Location NC271 - Wilmington NC-1404 Wealth Off Job Type Regular Job Profile * Supports all risk and fraud/loss related processes. Minimizes operational risk and adheres to organizational policies and procedures. Acts as subject matter advisor.

• Coaches staff to recognize risk and fraud/loss activities. Provides tools to aid in prevention and detection. Conducts risk-related coaching for branch employees and audit/security coaching for branch management.
• Works with stakeholders and serves as an escalation contact on matters relating to fraudulent/suspicious activities where appropriate. * Self identifies areas of operational weakness and effects change with regard to operational risk and adherence to internal policies and procedures. * Researches and analyzes operational trends and risks to detect and/or prevent possible fraudulent or loss activities and transactions. Addresses complex situations and prepares appropriate documentation. Core Competencies Manages Risk - Working Experience * Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework. Customer Focus - Working Experience * Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions. Job Specific Competencies Information Capture - Extensive Experience * Knowledge of the processes and the ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner. Decision Making and Critical Thinking - Extensive Experience * Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions. Fraud Detection and Prevention - Extensive Experience * Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations. Operational Risk - Extensive Experience * Knowledge of policies and processes for operational risk management; ability to use tools, data, and best practices to identify, assess, and manage operational risk exposures. Interpersonal Relationships - Extensive Experience * Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner. Flexibility and Adaptability - Extensive Experience * Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed. Coaching Others - Extensive Experience * Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness. Required Education and Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. Shift Daylight Total Hours Per Week 40 Travel 60% - 80% HR Job Code 100587 Mkt Risk & Loss Prev Advisor EEO Statement PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law