Telephone Agent The Provident Bank of New Jersey 39 reviews - Iselin, NJ Iselin, NJ Provident Bank, a multi-billion dollar NJ bank, is seeking a bi-lingual Spanish telephone agent for our call center in Iselin, NJ. We provide paid training. Full-time: the call center is open 8am-7pm and 9am-2pm on Saturdays (rotating Saturdays are part of the schedule). Schedules will be done on a monthly basis with hours falling within those times. POSITION SUMMARY Under close supervision, this position responds to basic customer inquiries regarding deposit and loan accounts as well as services offered by the bank. Agent will need to reach individual service goals and minimum sales goals. This is the less experienced of the 2 levels. Incumbent is expected to handle routine and basic duties of the job. MAJOR JOB RESPONSIBILITIES Independently responds to customer inquiries regarding all loans and deposit accounts ensuring security procedures are not breached. Resolves customer concerns and distributes all relevant data gained from call center contacts to appropriate departments by using email and queues. 25% Independently responds to customer inquiries regarding the Bank's online banking, bill pay services and ATM and debit card services, including reviewing transactions, identifying merchants, resetting pins and passwords, Regulation E inquiries and general research of paid items. Ensures security procedures are not breached and all relevant information gained from call center contact to appropriate departments by using email and queues. 25% Reaches or exceeds individuals sales goals. 20% Meets or exceeds individual service including but not limited to 24 hour follow-up, adherence to schedule, call monitoring scores and unavailable time. 20% Processes and prepares for mailing loan by phone applications and regulatory documentation. Coordinates loan closings with clients and branch management. 5% Stays abreast of any new and/or changes to existing bank and department policies and procedures, products, services and marketing trends to ensure customer satisfaction 3% Performs other related duties. 2% SUPERVISORY RESPONSIBILITIES None. SKILLS AND TRAINING Good interpersonal and verbal communication skills. Ability to read and interpret scripts, safety rules operating and maintenance instructions and procedure manuals. Ability to listen and communicate effectively on the phone. Ability to sell and/or make appointments and/or obtain qualified leads by telephone. Basic knowledge of keyboard and PC skills. Ability to add, subtract, multiply and divide monetary units and to perform arithmetic operations with the use of a calculator. Ability to work scheduled hours. EDUCATION High school diploma or GED WORK EXPERIENCE 0 - 2 years LICENSES AND/OR CERTIFICATES Licenses and Certifications Expiration Date None WORKING CONDITIONS Work is typically performed in an office environment. Noise levels are usually moderate. HAZARDS The hazards are mainly those present in a normal office setting. This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 14 hours ago - save job - original job Apply On Company Site Other jobs you may like Part Time Representative Call Center Telemark... CornerStone Staffing Edison, NJ 1 day ago Easily apply Call Center Representatives (Part-Time) NetLine Corporation Edison, NJ 2 days ago Facility Management Call Center Energy Manage... Macy's E Brunswick, NJ 5 days ago * Telephone Agent jobs in Iselin, NJ * Telephone Agent salaries in Iselin, NJ The Provident Bank of New Jersey 39 reviews Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume