Job Description

Job Description

Summary: Travis Credit Union’s (TCU) Business Systems Analyst provides primary operational support for the organization’s core financial systems deployed on a variety of operating systems, database systems, and transaction processing systems. This includes providing support for the core systems and associated subsystems, including applications, operating systems, hardware, software, back-office functions, and production schedules. Additionally, this position performs structured analysis with an emphasis on evaluating, trending, and improving workflow, processing efficiency, availability, integrity, and maintenance in a 24x7 processing environment.

Profile:

• Ensures new technical and business requirements are properly integrated with existing processes and skill sets by defining and analyzing systems, developing testing standards, evaluating problems, and implementing solutions.
• Administers and supports in-house developed and 3rd party applications, including SaaS and on-premises solutions.
• Identifies, understands, and plans for organizational and human impacts of planned system changes.
• Coordinates the deployment/installation of computer software and systems, including new builds, hotfixes, patches, releases, updates, enhancements, and bug fixes.
• Develops, documents, and revises system design procedures, test procedures, operations manual, FAQ’s, runbooks, and quality management processes.
• Collects, analyzes and develops reports for historical performance and outage issues experienced in the environment, including conducting root cause analysis and problem management.
• Creates and updates incident and problem management plans, policies, and procedures to streamline the coordination of incident and problem resolution.
• Assists in troubleshooting system, application, program, data synchronization, and data transformation issues.
• Reviews and/or leads change requests to ensure facilitation and proper delivery of the Change Management process.
• Assesses the usefulness, quality, and risk of pre-developed or custom developed software solutions and adapts them to the environment to effectively manage risk and stakeholder requirements.
• Engages in or assists with the development of reports, extracts, automation solutions, integration interfaces, file transfer solutions, and other related items using a variety of tools and languages (e.g. SQL, Powershell, SSRS, Tableau, etc.).
• Develops custom reports, forms and letters integrated with the transaction processing system or other systems and solutions assigned to the Infrastructure & Operations team.
• Assists in the maintenance of application environments including, but not limited to, database refreshes, database maintenance, roll of business date, report generations, extracts, file transfers, security, performance, and related tasks.
• Participates in or leads the training of new team members.

Skills:

• Skilled in identifying key or important elements of the assignment, anticipating potential problems and taking steps to avoid them.
• Ability to effectively prioritize and execute tasks in high-pressure situations.
• Ability to learn vendor supplied tools for application configuration and support.
• Ability to create and deploy internal tools and solutions to aid in operational support, including incident and change management, monitoring, and reporting.
• Ability to understand and employ application data models, and utilize appropriate environments (e.g. Test, Production) in support of applications.
• Ability to utilize application and desktop reporting tools at an increasing level of expertise.
• Ability to design processes for the efficient use of applications and data.
• Ability to assume responsibility and to work flexible hours as needed to accommodate the mission of TCU.
• Ability to initiate, plan, execute and close project tasks, phases or projects, or entire projects.
• Ability to function without close supervision, and demonstrates good judgment and self-confidence.
• Committed to quality and integrity, in both outcomes and process adherence.
• Ability to effectively communicate in both written and verbal forms to audiences at all levels of the organization.
• Ability to gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations.
• Ability to resolve technical problems and innovate more efficient use of technology resources.
• Ability to interpret and follow written and oral instructions.
• Ability to prepare concise reports and documentation, including process and flow diagrams.
• Ability to evaluate, document, and improve environment and process diagrams.
• Ability to effectively prepare and deliver analytical, technical, or general presentations to audiences at all levels of the organization.
• Ability to work independently, and motivated to achieve goals with minimal supervision.
• Ability to lead a team of technical and business staff to complete project objectives or other initiatives.
• Ability to establish and maintain effective working relationships with staff, management, and vendors.

Requirements:

Associate Business Systems Analyst

• Reports directly to the Line of Business Leadership or IT Leadership.
• Normally receives detailed instructions on all work.
• Associate's degree in a related field and 2 years previous professional experience; or equivalent work experience in a related job function.
• Business knowledge and/or experience in a financial institution preferred.

Business Systems Analyst

• Reports directly to the Line of Business Leadership or IT Leadership.
• Normally receives general instructions on routine work, and detailed instructions on new assignments.
• Associate’s degree in a related field and a minimum of 3 years of related experience; or an advanced degree with 2 or more years of related experience; or equivalent related work experience.
• Financial system experience preferred.
• Business knowledge and/or experience in a financial institution preferred.

Sr. Business Systems Analyst

• Reports directly to assigned IT Leadership.
• Normally receives little instruction on day-to-day work, and general instructions on new assignments.
• Associate's diploma in a related field and a minimum of 4 years of related experience; or an advanced degree and 2 years of experience in financial systems; or minimum 4 years equivalent work experience in financial systems.
• Demonstrated record of success in implementing, supporting, documenting, operating, and providing training for mission critical business applications.

Compensation: Base hourly starting range is commensurate with experience.

• Associate Business Systems Analyst - Grade 13: $30.62/hour - $37.82/hour
• Business Systems Analyst - Grade 15: $36.37/hour - $44.93/hour
• Sr. Business Systems Analyst -Grade 17: $43.21/hour - $53.38/hour

Our compensation philosophy is based on several factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, and key skills.

At Travis Credit Union, our priority is that our employees and their loved ones are provided with a Total Rewards program that insures their health and welfare safety which allows our employees to focus on the financial welfare of our members and the credit unions objectives. As such, Travis Credit Union offers a robust benefits package to our eligible employees, including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with immediately vested employer match, generous holiday and vacation policy, and extensive TCU specific perks like employee loan and credit card discounts!

Travis Credit Union is an Affirmative Action Employer

EOE/Individual with Disability/Veteran Status

#traviscu

Company Description

Why TCU? We’re recognized by Forbes as a Top Credit Union in California for overall member satisfaction, trust, financial advice, branch services and digital services. We have everything you need to reach your financial goals and to help others in our community experience financial wellness.

Why else? We are an EMPLOYER OF CHOICE! We have AWESOME employees! We believe in promoting from within whenever possible and developing our staff. We are passionate about helping people and believe in our mission, "We are dedicated to building lifelong relationships with our members to help them achieve their financial goals." It's quite simple. Travis Credit Union is a great place to work!

Headquartered in Vacaville, California, Travis Credit Union is a not-for-profit, cooperative financial institution serving those who live or work in Solano, Yolo, Sacramento, Placer, San Joaquin, Stanislaus, Napa, Contra Costa, Alameda, Sonoma, Colusa, and Merced Counties. Currently, Travis Credit Union is the 12th largest credit union in California, with over 225,000 members and over $4.2 billion in assets. TCU members can access their accounts at 24 convenient branch locations, at 35,000 free CO-OP Network® ATMs, through secure, easy-to-use Online Banking, our mobile app for Apple® iPhone® or by telephone using our Call-24 Phone Banking. As one of the leading financial institutions in Solano, Contra Costa, Yolo, Napa, and Merced Counties, Travis Credit Union's strength lies in its faithful commitment to its members; its solid, secure history; and its long-standing track record of dedicated service.

BENEFITS We offer medical, dental, vision, life insurance, FSA, vacation/sick/holiday pay, matching 401(k) with 100% vested immediately, educational assistance and annual bonus for all regular full-time employees. Plus a few fun perks like our gym, ping pong table, and a rest and relaxation room that are available at Corporate Headquarters.

To view a more detailed job description, learn more about TCU and apply, visit: https://jobs.jobvite.com/travis-credit-union

TCU is a drug-free workplace. Pre-employment screening is required.
Visit www.traviscu.org for a full list of our current openings
EOE/Individual with Disability/Veteran Status

Company Description

Why TCU? We’re recognized by Forbes as a Top Credit Union in California for overall member satisfaction, trust, financial advice, branch services and digital services. We have everything you need to reach your financial goals and to help others in our community experience financial wellness.\r\n\r\nWhy else? We are an EMPLOYER OF CHOICE! We have AWESOME employees! We believe in promoting from within whenever possible and developing our staff. We are passionate about helping people and believe in our mission, "We are dedicated to building lifelong relationships with our members to help them achieve their financial goals." It's quite simple. Travis Credit Union is a great place to work!\r\n\r\nHeadquartered in Vacaville, California, Travis Credit Union is a not-for-profit, cooperative financial institution serving those who live or work in Solano, Yolo, Sacramento, Placer, San Joaquin, Stanislaus, Napa, Contra Costa, Alameda, Sonoma, Colusa, and Merced Counties. Currently, Travis Credit Union is the 12th largest credit union in California, with over 225,000 members and over $4.2 billion in assets. TCU members can access their accounts at 24 convenient branch locations, at 35,000 free CO-OP Network® ATMs, through secure, easy-to-use Online Banking, our mobile app for Apple® iPhone® or by telephone using our Call-24 Phone Banking. As one of the leading financial institutions in Solano, Contra Costa, Yolo, Napa, and Merced Counties, Travis Credit Union's strength lies in its faithful commitment to its members; its solid, secure history; and its long-standing track record of dedicated service.\r\n\r\nBENEFITS We offer medical, dental, vision, life insurance, FSA, vacation/sick/holiday pay, matching 401(k) with 100% vested immediately, educational assistance and annual bonus for all regular full-time employees. Plus a few fun perks like our gym, ping pong table, and a rest and relaxation room that are available at Corporate Headquarters. \r\n\r\n To view a more detailed job description, learn more about TCU and apply, visit: https://jobs.jobvite.com/travis-credit-union\r\n\r\nTCU is a drug-free workplace. Pre-employment screening is required. \r\nVisit www.traviscu.org for a full list of our current openings\r\nEOE/Individual with Disability/Veteran Status