Job description

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Wilmington, Delaware office.

Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As a Trust Relationship Officer you will provide support to Trust Relationship Managers in the servicing and operational maintenance of more complex trust and estate account / portfolios, ensuring compliance with pertinent Company policies and external regulations.

Here’s what you can expect:

As a Trust Relationship Officer you will review client emails and phone messages to determine client needs and keeps track of all outstanding client requests to assist TRM with timely response and updates. Pull prior client discretionary committee request forms and obtain new request information from client / TRM and assemble backup documentation for discretionary request. Assemble information needed for TRM to complete annual reviews and TFS committee reviews.

For this role, HSBC targets a fixed pay range between $62,500 and $93,700.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

Requirements

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.

• Minimum of one year's proven relationship support experience or equivalent.

• Bachelor’s degree in business, paralegal training, related field or equivalent experience.

• Proven mathematical aptitude and communications and analytical skills.

• Strong organizational and analytical skills and the ability to deal with customers in a professional manner and handle on-going accounts.

• Proficiency with personal computers as well as pertinent mainframe systems.

• Ability to deal with all levels of personnel, exercise discretion on confidential matters and work independently.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

HSBC is one of the world’s largest banking and financial services organizations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organizations. We aim to connect them to opportunities and help them to achieve their ambitions.