Job Description

In collaboration with the rest of the User Research team, the moderator will help collect and compile data from studies carried out by the User Research Lab. The moderator will recruit study participants that fit target profiles, observe and interview participants during studies, manage technology for playtests, and assist with data analysis and reporting while working closely with the rest of the team.

The role is currently hybrid, but the ideal candidate will be located in the Triangle area of North Carolina (Raleigh, Durham, Chapel Hill, Cary, etc.).

Responsibilities:

• Maintain our player database and recruit study participants to fit target profiles.
• Manage the technical aspects of the playtests (multiplayer connections, build stability, streaming and capture functionality).
• Act as a moderator during playtests.
• Observe study participants and conduct interviews.
• Help compile and enter data.
• Work closely with the User Research team to assist in analyzing qualitative/quantitative data, and in reporting data and findings.
• Maintain software and hardware used for playtests.
• Carry out all other related tasks.

Qualifications

• Basic knowledge and experience in user research (or related fields).
• Interest in and knowledge about video games.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment during playtests.
• Experience troubleshooting basic computer issues.
• Solid knowledge of Word and Excel.

Great to have:

• Bachelor’s Degree (B.A.) related to Human-Computer Interaction, Psychology, User Research, Human Factors or 2 - 4 years of experience or training in a related field.
• Experience in a similar research-oriented position.
• Experience with streaming software like OBS, Parsec, etc.
• Video game industry experience considered a huge asset.

Additional Information

• Heavily subsidized paid medical and dental insurance for employees and dependents.
• Paid life and short- and long-term disability insurance.
• 401(k) plan with match.
• New hires start with 3 weeks of vacation annually, increasing to a cap of 5 weeks based on years of service along with 3 additional weeks of wellness time.
• 10 paid holidays (and we’re closed the week between Christmas and New Year’s Day).
• 12 weeks paid maternity leave and 6 weeks paid paternity leave.
• Employee Assistance Program.
• Body-Mind-Soul monthly reimbursement program for eligible activities.
• Strong, incentivized, employee referral program.
• Flexible work schedule.

All of your information will be kept confidential according to EEO guidelines.