UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing YOUR LIFE'S BEST WORK.(SM)

We have an opportunity for a Workforce Analyst to work with our Strategic Planning and Analytics Workforce team to maintain and execute on the Workforce Vision of “Enabling UnitedHealth Group contact centers to become a Competitive Advantage for our company."

As a Workforce Analyst, you will grow and develop as you conduct and manage outcomes of various studies and help guide our vendor partners. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting recommendations for business solutions to vendor partners and leadership. Join us! There's never been a better time to do your life's best work.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

PRIMARY RESPONSIBILITIES:

• Provide information/updates/tracking of projects and tools to operational business partners
• Collaborate with vendor partner cross functional Workforce and operational teams
• Find creative solutions to complex problems through data management and analytics
• Provide written, visual, and oral communications to all levels of leadership
• Provide insight into areas of opportunity on metrics and / or the efficient use of resources using data

DEMONSTRATED SKILLS:

• Analytical skills
• Statistical analysis skills
• Experience with analytic and presentation tools (Excel, PPT, Access, etc)
• Advanced written and verbal communication
• Strong problem-solving skills that enable quick identification and efficient resolution of issues
• Negotiation skills

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

REQUIRED QUALIFICATIONS:

• Undergraduate degree or equivalent work experience
• 3+ years of experience in service operations center, call center or Workforce Management
• 1+ years of experience with Workforce Management software (such as IEX, eWFM)
• 1+ years of vendor management or BPO collaboration
• 1+ year of scheduling and forecasting experience

PREFERRED QUALIFICATIONS:

• 1+ years of experience working in analytical research, logistics, or reporting environments
• Experience scheduling, conducting planning meetings, and managing capacity
• Prior health care industry experience
• Advanced understanding of analytic and presentation tools (Excel, PPT, Access, etc)

CAREERS WITH UNITEDHEALTHCARE. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It's where you can do YOUR LIFE'S BEST WORK.(SM)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

COLORADO RESIDENTS ONLY: The hourly range for Colorado residents is $26.63 to $45.72. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Key words: #RPO, "Workforce Management", "Vendor Management", scheduling, forecasting

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