Job Description

Visa’s Corporate IT group has embarked on a major transformational journey. We will not follow the 'traditional' IT playbook of simply purchasing off the shelf solutions and stitching them together. We are transforming ourselves into a true engineering organization where we put customer experience first, create highly leveraged (and loved) platforms with a heavy emphasis on operational excellence such as ensuring our platforms and services are unbreakable. Where we choose to continue with packaged software we will invent our way around their limitations such as poor UI or scale.

Essential Functions:

• Lead the development and launch of the global End User Technology strategy from concept to delivery with a focus on new technologies particularly open extensible platforms and GenAI.

• Analyze, automate, monitor and ensure the resiliency of the corporate landscape.

• Drive organizational transformations along dimensions such as deep partnerships and agile collaboration with business, fostering a culture that encourages innovation.

• Development and management of the teams to manage the demands from projects and technology upgrades including near term direction for global vendor strategy, technology strategy and global alignment of networks.

• Oversee all phases of operations and technology projects including budgeting, planning, implementation, maintenance, administration, construction, staffing and logistics.

• Strong people management skills with demonstrated ability to grow and mentor a high performing team.

• Direct the continuous and secure operation, administration and maintenance of the corporate computing and networking infrastructure, including development of Risk Management, Identity/Access Management, Information Security and Privacy, and Disaster Recovery and Business Continuity Plans.

• Drive technical architecture and infrastructure planning as well as system hardware and software engineering activities.

• Analyze all assigned services from a cost, capacity, and forecast perspective, and continually evaluate new technologies and applications.

• Ensure that Information Security and risk management are embedded within the culture requiring continuous improvement to a complex set of functions to coordinate security and compliance risks related to information systems and assets.

• Ensure that the End User operations are conducted according to corporate standards, and in compliance with external standards as defined in company objectives (e.g., ITIL, COBIT, ISO27001/27002 and similar).

• Establish standards and governance in future acquisitions to mitigate risk and maximize technology stability.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications: • 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of experience with an Advanced degree (e.g. Masters/ MBA/JD/MD) or at least 8 years of work experience with a PhD

Preferred Qualifications:
• 15 or more years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD, PhD)
• 15+ years previous experience managing globally diverse support teams for a globally diverse Fortune 500 organization
• 10+ years of experience and very strong understanding of the user workstation environment
• 10+ years of experience with multi-OS platforms (Windows, OSX, Mobile)
• 10+ years of experience with workstation hardware and peripherals • Working knowledge of infrastructure components (LAN/WAN/Wi-Fi)
• Extensive background in supporting and managing effective voice/video solutions
• Prior experience in Microsoft and Cisco technologies
• Self-motivated with the ability to exercise independent judgment with minimal direction from supervisor
• Strong leadership and organizational skills with the ability to adapt quickly to changing priorities and assignments
• Excellent verbal, written, and presentation skills, in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally
• Good understanding of process orientation, understanding of project management techniques, methodologies and best practices
• Candidate must have demonstrated and be prepared to exhibit initiative and ownership of project success
• Ability to set goals and objectives, prioritize, and manage situations to satisfactory completion • Customer-oriented and cool-tempered • ITIL, Six Sigma or Agile development experience desired

Additional Information

** Work Hours:** Varies upon the needs of the department.

** Travel Requirements:** This position requires travel 5-10% of the time.

** Mental/Physical Requirements:** This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 222,600.00 to 347,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.