Job Description

The Opportunity:

If you think you could support Visa as an GNOC Network Specialist/Associate we want to hear from you – together, let’s make Visa a great place to work.

The Work itself:

As a member of Global Network Operations Center (GNOC) team, the Associate/Specialist is the in-shift detection, notification and escalation point for network issues. They have the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires an in-depth understanding of how logical and physical connectivity issues can affect transaction quality of Visa Client. You will be able to explore many latest technologies that support the Visa Operations, such as Cloud, SASI Network, many other Payment products, and services.

Essential Functions

The Skills You Bring :

• Understanding of customer topology and potential work-around scenarios to mitigate client impact.

• Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and solicit improvements through second level support groups.

• Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process.

• Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels.

• Track update and resolve all assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.

• Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalation to support groups based on criticality and exposure.

• In-depth understanding of all Visa proprietary as well as industry standard tools to support monitoring and response for client and Visa brand issues.

As we reimagine work, it’s important to find a balance between flexibility, collaboration and ensuring best-in-class availability for our Global Operations team. To that end, GO shift employees will have up to 3 flex shifts per month, pending scheduling and manager discretion.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Qualifications

Basic Qualifications:
• Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications:
• 2 or more years of work experience
• Sound understanding and working knowledge of routing protocols such as
BGP, EIGRP, IS-IS and OSPF.
• Good working knowledge on Cisco 65xx/72xx/76xx, Nexus 5k/7k & FEX, Arista
switches, Bluecoat proxy, F5 LTM & GTM, Juniper, Silver Peak.
• Good Knowledge of SolarWinds, Netcool, or other fault monitoring toolsets
• Good Knowledge of ServiceNow or other incident and change management
tools.
• Broad knowledge and background on TCP/IP, MPLS, WAN, LAN SDWAN and
Cloud technologies.
• Good Knowledge of datacenters and wide-area-network routing/switching,
tunneling, security operations/Network Design or engineering, MPLS and
Ethernet carrier transports
• Ability to interpret firewall logs and look for specific permission or denial of a
source IPs to a specific destination in support of troubleshooting.
• Experience on Packet analyser, Network discovery Tools like Thousand Eyes,
Netbrain, Wireshark.
• Ability to work 12hr rotating Day shifts.
• Basic load balancer knowledge.
• Previous experience in Network Operations.
• Excellent verbal/written communication, organisational skills, ability to
prioritise a constantly changing workload. Interpersonal skills and ability to
excel as part of a team.
• MS Office suite proficiency.
• Preferred: ITIL certification
• Preferred: Cisco CCNA, Juniper JNCIA, AWS, Silver Peak.
• Desirable: Any experience of network automation especially toolsets such as
Python or Ansible

Additional Information

** Work Hours:** Varies upon the needs of the department.

** Travel Requirements:** This position requires travel 5-10% of the time.

** Mental/Physical Requirements:** This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 65,600.00 to 83,700.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.