Teller Specialist I VyStar Credit Union 110 reviews - Jacksonville, FL Full-time, Contract Provides efficient, quality Teller service to VyStar members and VyStar business members in a lobby or drive thru environment. Performs and documents transactions in accordance with applicable federal, state, and local statutes and regulations. Abides by VyStar policies, procedures and Teller balancing standards. Maintains a professional appearance at all times. The position has opportunities for advancement through the Teller certification program. ESSENTIAL JOB FUNCTIONS * Incumbent must display a friendly, professional demeanor. Required to greet each member with a smile and refer to the member by name three times while conducting transactions. Uses strong listening skills to understand the members needs. Incumbent is responsible for handling a cash drawer and meeting balancing standards. Balances cash and checks at the end of each day. Sort checks and transmit checks thru check processor. Exercise judgment and discretion within well-defined limits and work with relative independence to accomplish work tasks and refer questionable and non-routine transactions to supervisor. Researches and resolves any outages before reporting overages or shortages to Lead Teller or Teller Supervisor. Adheres to security procedures. Works cooperatively in a team environment and has appropriate balance between individual responsibilities and teamwork. Incumbent must provide and deliver exceptional service to members at all times. * Responsible for handling numerous personal and business account transactions, including but not limited to deposits, transfers, and withdrawals. Sells gift cards, credit card cash advances, and redeems savings bonds. Post transactions from night and lobby drop boxes. Will answer member routine questions. Uses each member contact to strengthen and enhance the members service experience through continued relationship building. * Responsible for check proofing. Must validate all checks received during a course of a day. Remain compliant with all VyStar procedures for check holds. * Builds member relationships by identifying opportunities and informing members of VyStar products and services. Refer member inquiries regarding products and services to Member Relationship Specialists to maximize referrals and cross-sells. * Other duties as assigned, including conducting a variety of Member Relationship Specialist duties, as career building activities and to assist the branch as needed. * As assigned may assist in the balancing of the ATMs, branch opening and/or closing, and safe deposit box access.

• Able to effectively navigate the Evolve system to assist members with credit card inquiries. * Assists members with Internet Banking and Magic Touch questions. * Assists members with ATM/CKV card orders, stop payment requests and International and Domestic wires. * Responsible for the timely completion of the Currency Transaction Report & VyStar Questionable Activity Report (VyQar). * Performs other duties as assigned in assisting the branch with daily business. * Assists with the duties of the Lead Teller and Teller Supervisor as needed. * Assists with the training of new tellers. * Research and correct errors on member accounts. * Assists tellers in resolving difficult or complex problems or issues. * Demonstrates the ability to assist with researching teller outages. * Will occasionally lift & carry heavy coin and cash boxes weighing 50 pounds. Incumbent is expected to follow the procedures on the Info Center regarding the proper way to lift heavy objects. VYSTAR EXCELLENCE Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job: * Focus Focus your full attention by carefully listening to and observing client or member. * Connect Consistently be friendly and approachable. Demonstrate your care. * Understand Listen empathetically and ask questions (70%/30% rule). * Counsel Recommend solutions based on your members needs and objectives.
• Advance Ensure that members expectations were exceeded. Verify necessary follow-up actions. JOB KNOWLEDGE, SKILLS & ABILITIES Two to Three years prior experience in cash handling and public contact is preferred. Candidate must exhibit well-developed communication skills and have a congenial attitude in dealing with people. Teller experience with a financial institution is preferred. EDUCATION The minimum formal education required for this position is a high school diploma or its equivalent. Preferred computer experience in a window based system. Employee will be expected to continue their education and training through study and completion of various courses through the Teller certification program. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 17 hours ago - save job - original job Apply On Company Site Other jobs you may like Customer Service Program Assistant / Ambassad... Opis Senior Services Group - Jacksonville, FL 6 hours ago Easily apply Customer Service Clerk - Service Center LTL T... Old Dominion Freight Line - Jacksonville, FL 12 hours ago Customer Service Representative U-Haul - Jacksonville, FL 16 hours ago Customer Service Agent Goodwin Agencies - Jacksonville, FL 16 hours ago Easily apply Customer Service Associate Citi - Jacksonville, FL 1 hour ago * Teller Specialist jobs in Jacksonville, FL * Jobs at VyStar Credit Union in Jacksonville, FL * Teller Specialist salaries in Jacksonville, FL VyStar Credit Union VyStar Credit Union 110 reviews Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume