Job Description

RESPONSIBILITIES:

The role of the Pre 30 day collector is a critical position for Westlake Financial, our candidate of choice will be able to balance the following skills sets to be successful.

•Good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment. •Meet and exceed daily goals and monthly goals. •Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency. •The ability to balance both incoming customer service/collection inquiries from Westlake customers, while delivering an exceptional level of service. •Work with Westlake customers to find and arrange collection solutions for individual accounts. •Demonstrates ability to be team player.

ESSENTIAL KNOWLEDGE, SKILL & REQUIREMENTS:

•Type at least 35wpm •Excellent ability to communicate with a full spectrum of customers. •Ability to negotiate payment solutions that meet Westlake collection expectations. •Ability to multi-task in a fast paced environment. •Willing and able to work a flexible schedule, including evening shifts, overtime and weekends. •Must be able to maintain an 8 hour shift Monday-Friday; Flexible schedule required. Must be willing to work weekends and overtime. •Bi-lingual Spanish preferred.

EDUCATION AND EXPERIENCE: • Minimum one year customer service experience in a high call volume, auto dialer environment preferred. Auto Collections experience preferred •High School Diploma for PT positions.

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

•Daybreak or other retail consumer servicing systems. •Aspect or other auto dialer systems. •Web navigation and/or web-based applications. •Personal computer: Microsoft Word, Excel, and Outlook. •10-key calculator and QWERTY keyboard skills. •Copier, Faxing & other general office supplies.

ACKNOWLEDGMENTS

We provide Equal Employment Opportunities (EEO) to all Team Members (employees) and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our Team Members (employees) to perform their job duties may result in discipline up to and including discharge.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws; including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Company Description

People. Purpose. Passion. These are the hallmarks of Westlake Financial Services and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program ©"​) allows dealers to get an on-the-spot loan approval without waiting for callbacks, fax-backs, or rehashes. Westlake Financial Services is an Internet-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles. Westlake's success didn't just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.