TRI POINTE HOMES BAY AREA IS LOOKING FOR EMPLOYEES WITH INTEGRITY, DRIVE, AND THE ABILITY TO SUPPORT TEAMS.

APPLY TODAY TO BE A PART OF OUR SUPPORTIVE, HARDWORKING TEAM.

POSITION HIGHLIGHTS: Responsible for assisting New Home Advisors in optimizing new home sales and the customer experience in assigned communities.

POSITION RESPONSIBILITIES:

• Greets and engages visitors in an effort to establish relationships and assists New Home Advisors to determine visitor needs and customer preferences, utilizing the Company’s selling philosophy and training materials.
• Provides information about the community, builder/Company, brand and individual homes, emphasizing key selling messages and the unique customer value proposition.
• Provides brochures, maps, mortgage information, price sheets and any other information required.
• Assists New Home Advisors to ensure visitors are accompanied through sales office, models and inventory homes and questions are appropriately answered.
• Provides timely and consistent follow-through with customers from initial contact through closing and post-closing activities.
• Stays abreast of all community and product knowledge required to answer customer questions.
• Assists New Home Advisors with all administrative aspects of the sales office including, but not limited to, answering phones, scheduling appointments, pre-qualifying customers, preparing purchase and sale contracts, filing, handling reservations, preparing escrow documentation, distributing buyer notices, event planning, coordinating maintenance of sales office/center and opening/closing the sales office/center and model homes.
• Enters information into the Company’s Customer Relationship Management (CRM) system (at least daily), documents daily traffic and assists New Home Advisors with reports and information summaries to management
• Other duties as assigned.

POSITION QUALIFICATIONS:

• High School diploma or equivalent certification required.
• A minimum of 1 year of previous new home sales experience preferred.
• Real estate license preferred.
• Current working knowledge of homebuilding and the residential real estate industry.
• Knowledge of sales programs, policies and procedures.
• Proficient in Microsoft applications, including Word, Excel and Outlook.

PHYSICAL REQUIREMENTS:

• Position requires sitting, walking, standing, and project onsite surveying (standing, climbing stairs/ladders, etc.)
• May require occasional driving of customers from sales office to community lots.
• Environmental conditions vary depending on weather, stage of production, and where work takes place. Some of the following conditions apply at various times, hot, cold, wet, dry, muddy, humid, windy, calm, bright, dark, noisy, dusty, poor lighting, poor ventilation, temperature variations, fog and rain. Airborne particles such as wood dust, drywall dusts, etc. are common in the field environment.

AT TRI POINTE HOMES, WE ARE INTENTIONAL ABOUT FOSTERING AN ENVIRONMENT WHERE YOU, AND ALL INDIVIDUALS, ARE ENCOURAGED TO BE THEIR AUTHENTIC SELVES. WE EMBRACE INDIVIDUALITY AND STRIVE TO BE CONSCIOUSLY INCLUSIVE OF DIFFERENT BACKGROUNDS, EXPERIENCES, AND PERSPECTIVES IN EVERY ASPECT OF OUR BUSINESS. WE BELIEVE OUR COMPANY’S STRENGTH RELIES ON THE DIVERSITY OF THE TEAM AND THE UNIQUE, INNOVATIVE IDEAS EVERYONE CONTRIBUTES.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER, WHICH MEANS WE MAKE EMPLOYMENT DECISIONS BASED ON MERIT AND QUALIFICATIONS AND ARE COMMITTED TO PROVIDING EQUAL OPPORTUNITIES FOR ALL APPLICANTS AND EMPLOYEES WITHOUT REGARD TO THEIR RACE, COLOR, CREED, RELIGION, NATIONAL ORIGIN, ANCESTRY, CITIZENSHIP STATUS, AGE, DISABILITY, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, VETERAN STATUS, GENETIC INFORMATION, OR ANY OTHER CHARACTERISTIC PROTECTED BY APPLICABLE FEDERAL, STATE OR LOCAL LAWS.

WE WILL ENDEAVOR TO MAKE A REASONABLE ACCOMMODATION TO THE KNOWN PHYSICAL OR MENTAL LIMITATIONS OF A QUALIFIED APPLICANT WITH A DISABILITY UNLESS THE ACCOMMODATION WOULD IMPOSE AN UNDUE HARDSHIP ON THE OPERATION OF OUR BUSINESS. IF YOU BELIEVE YOU REQUIRE SUCH ASSISTANCE TO APPLY FOR AN OPEN POSITION OR TO PARTICIPATE IN AN INTERVIEW, PLEASE LET US KNOW.

Required Skills Required Experience

SKILLS:

• Passionate about helping people, and able to learn quickly and acquire the knowledge to assist members accurately.

• Must be detail-oriented with above average active listening skills.

• Proficient in MS Office products (Word, Excel, Outlook).

• Strong interpersonal and professional written and verbal communication skills to handle inquiries and issues with tact and diplomacy.

• Ability to interact with diverse groups of people and be a team player.

• Ability to work in a fast-paced, team-oriented environment. Efficiently organize work priorities and accurately complete multiple tasks within strict timeframes with minimal supervision.

• Ability to navigate multiple interdependent systems and tools.

• Highly skilled at researching and effectively resolving issues in a timely manner.