Underwriter Windhaven Insurance 35 reviews - Miami, FL 33122 At Windhaven Insurance we are always looking for A-players who want a challenge. Are you a driven person who wants to achieve great feats of growth in an environment that feels more like a successful start-up than an insurance company? Then you might be a future Windy. We are a successful, fast growing Property & Casualty Insurance group of companies headquartered in Miami, Florida. We are looking for an experienced Underwriter I/Underwriter II to join our team. The Underwriter I/Underwriter II position is responsible for supporting the Underwriting operations in the Miami office. This position will serve as support for the Underwriting team, working under the general direction of the Underwriting Manager. Will also provide assistance and training to our Customer Service Center and Agents, in addition to supporting the day-to-day Underwriting processes. Responsibilities * Provide Underwriting/System and Procedural support to Agents and Marketing/Sales as needed on a daily basis * Communicate and resolve with Marketing/Sales on all Policy Processing and Customer Service issues that arise * Liaison for the Customer Service center as they work to answer Agent questions and provide necessary support * Provide Assistance, Direction & Training surrounding Underwriting Customer Service/Endorsement/Cancellation processes performed by Policy Processing. Includes how to handle Agent & Insured calls/submissions/exceptions and problematic issues. * Communicate any and all Underwriting and/or procedural changes to Policy Processing at the direction of the Underwriting Manager * Review and Respond to all Insured/Agent complaints made directly to the company regarding underwriting, cancellations, endorsements and customer service as directed * Process new business and endorsements as needed; review and process lists of Non-Renewals, returned mail, etc. as required; review Claim Alerts * Assist with conducting audits on the underwriting processes being completed by the Policy Processing and Customer Service