Order Management Representative Zhone Technologies 8 reviews - Seminole, FL DASAN Zhone Solutions, Inc. (NASDAQ: DZSI) is a global leader in network access solutions for service provider and enterprise networks. The company provides a wide array of reliable, cost-effective networking technologies?including broadband access, Ethernet switching, Passive Optical LAN and software-defined networks?to a diverse customer base that includes more than 1,000 of the worlds most innovative customers in more than 50 countries worldwide. The demand for digital data is skyrocketing, and todays carriers and enterprise companies need a cost-effective and reliable solution that supports fixed broadband and mobile networks. To meet this growing need, DZS offers a diverse product portfolio of networking technologies that keep our customers end-users connected at home, at work and on the go with video, voice, data or whatever digital content the future will bring. Unlike companies that provide static, off-the-shelf solutions, DZS works hands-on with customers to implement and support systems that fit their needs today and can easily expand and adapt to the demands of the future. Dasan Zhone Solutions, Inc. (DZS) is seeking an ambitious, high-energy individual to be part of its high performance order management team and contribute to the success of a growing company. The ideal candidate must have strong motivation to take on challenges and a dynamic role to demonstrate strong interpersonal skills and expertise in relationship development. Responsibilities: * Review and interpret purchase orders for compliance to contractual agreements, product model numbers, and/or standard terms and conditions of sale. * Ensure revenue orders meet company Revenue Recognition guidelines. * Acknowledge and book all order types in a timely manner. * Responsible for backlog management to optimize on time shipment to customer request date. * Interface with customers, sales representatives, supply chain, and other departments regarding order backlog issues, including but not limited to: order hold releases, product configurations issues, financial holds, item number discrepancies and missing valid purchase order requirements. * Interface with customers, sales representatives, supply chain, and other departments regarding questions for potential customer orders to be received. * Create pro forma invoices and other documents to assist customer order placement, pre-payment, Letter of Credit opening or shipping of products. * Assist Finance team in resolving accounting or credit issues, and completing Letters of Credit. * Initiate and manage on-going conference calls with Sales to ensure order management is meeting or exceeding customer expectations. * Create procedural documents, reports and presentations. * Process Sales Return Material Authorization and Billing. * Performs other duties as assigned. Qualifications: * Must be detail-oriented and results driven with strong organizational and communication skills. * Ability to solve complex issues of diverse scope. * Ability to build dynamic relationships with customers, sales personnel, and internal organizations. * Excellent analytical and problem solving skills, with the ability to multi-task. * Strong negotiating, interpersonal, and organizational skills. * Ability to work overtime on short notice, including: nights, weekends, and holidays. * Ability to work with diverse cultures and languages. * Fluency in English and Spanish, a plus. * Must be able to successfully pass a criminal background check and drug screen. Education and required experience * Bachelors degree or Equivalent, at a minimum. * At least three (3) years of experience in international or domestic order management with contract review and customer care. * Knowledgeable and experienced in domestic and international freight terms. * Knowledgeable on international import/export regulations and customs requirements. * Experience in telecommunications equipment vendor environment. * Strong working knowledge of Oracle ERP or other industry standard ERP systems.