Penrose Hill is a wine startup that creates and manages wine clubs for third parties. Our first club, Firstleaf, launched in October in partnership with Time Inc and its network of 27 US based magazines. Firstleaf is a new kind of wine club - instead of offering customers a fixed set of wines selected by the club's "experts," our algorithm matches wines to their tastes, leading to a customized club just for them. We're looking for a smart and hardworking candidate who is eager to jump into a fast-paced environment and learn quickly as a part of a tight-knit team.

Penrose Hill is seeking a Customer Service Coordinator, based in either NYC or Napa, who will communicate with our customers via email and phone to solve any of their problems and ensure that they are happy. Additionally, this person will respond to customer questions and messages on social media platforms, and manage the day to day engagement on our primary social platforms. The ideal candidate for this role has a positive attitude and excellent communication skills and is hard working, self-motivated, tech savvy, and able to solve problems creatively.

Job Responsibilities:

• Engage with customers via email, phone, and on social media by providing excellent customer service to resolve any issues
• Manage day to day engagement and support across social media channels (primarily Facebook)
• Troubleshoot customer problems and come up with creative solutions
• Track and look for trends in customer comments to reveal issues and help prioritize site improvements
• Work with our order fulfillment system to monitor the delivery of customer wine packages
• Enter customer credits, refunds, and manual orders
• Since we're a startup, your role will transform from here based on what you do best

• Bachelor's degree
• Strong customer service and organizational skills
• Excellent verbal and written communication skills
• Positive attitude and ability to work well within a team environment
• Must be able to work independently and possess excellent time management skills
• Creative thinking and the ability to find innovative solutions
• Wine knowledge optional but a plus

Healthcare, Dental, Vision, Vacation, Weekly Team Lunch

Penrose Hill is a wine startup that creates and manages wine clubs for third parties. Our first club, Firstleaf, launched in October in partnership with Time Inc. - our algorithm matches wines to our customers tastes, leading to a customized club just for them.