This position is part of the Global Payment and Fraud team. This is the business team responsible for Global Payment and Fraud strategy and execution at Starbucks. Millions of times a day customers interact with Starbucks payment systems across physical and digital platforms and customers expect to securely and seamlessly interact with Starbucks payment systems. Your role is to create tools and perform analytics that provides actionable insights that enable ongoing business optimization and innovation for Starbucks Fraud and Payment.

You’ll be deeply embedded in the business where the output of your efforts will immediately improve Starbucks. You’ll help Starbucks figure out how we can make sure that we’re always reliable for our customers in an ever more complex environment. You'll build powerful new self-service tools to make it faster and easier to for your internal customers to act. Finally, you'll build tools that make it possible for us to find and fix problems quickly and efficiently.

We are a fast-paced environment, using agile methodology and tailoring our designs and implementation to the maturity of the business. Currently, we code in both Oracle PL/SQL and Microsoft BI platforms (SQL Server/Azure) and utilize Tableau as a visualization layer. This is always subject to change as new technologies emerge. Our supportive team culture encourages innovation and we expect developers and management alike to take a high level of ownership for the product vision, technical architecture, and project delivery.

RESPONSIBILITIES: 

• Develop a solid understanding of all the transaction management systems Starbucks utilizes to manage our global business including our Digital Stored Value Card program, Digital Payments as well as our physical Point of Sale. This role will need to understand the end to end Financial and Workflow systems/processes, back-end logging structure and the impacts on/relationship to the operational effectiveness and efficiency of the organizations
• Work with cross-functional teams of Product Owners, Operators, Data Scientists, and technical source system teams to understand data as well as business performance drivers and architect data visualization tools to enable continuous improvement 
• Create reporting artifacts tailored to varying customers from executive to operator
• Raise the analytics bar by acting as a subject matter expert to business and technical teammates and enable self-service analytics 
• Work through the entire Software Development Life Cycle with little supervision 
• Responsible for calibration efforts and testing of tools to ensure the highest levels of accuracy and dependability along with documentation and user training in support of self-service analytics
• Work with teammates to evaluate reporting requests, assess feasibility, develop prototypes, and implement a production/delivery plan in conjunction with Starbucks technology as required
• Utilize troubleshooting and advanced problem-solving skills to provide advanced support to systems developed by others
• Utilize a variety of technologies including SQL Server, Oracle, Azure, AWS or other as needed 
• Facilitate changes into the production environment through appropriate teams via established change management processes 
• Participate in large-scale Starbucks international system implementations requiring fraud or payment capabilities and integration with our global data architecture supporting fraud and payments 
• Develop ad-hoc BI solutions as needed to solve emerging and complex business problems

SUMMARY OF EXPERIENCE

• Years within data analysis field or discipline        Minimum 3 Year’s Experience

BASIC QUALIFICATIONS

• Education: MS+ with concentration in quantitative discipline - Stats, Math, Comp Sci, Engineering, Econ, Quantitative Social Science or similar discipline

  REQUIRED KNOWLEDGE, SKILLS AND ABILITIES  

• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

• Advanced competency and expertise in at least one Modeling & Machine Learning Techniques (regression, tree models, survival analysis, cluster analysis, forecasting, anomaly detection, association rules, etc.) with exposure and business-applicable experience in additional techniques

• Advanced competency and expertise in at least one Data ETL (Teradata, Oracle, SQL, Python, Java, Ruby, Pig) with exposure and business-applicable experience in additional languages

• Advanced competency and expertise in at least one Analytic Languages  (R, SAS, SPSS, Stata) with exposure and business-applicable experience in additional languages

• Big data processing techniques, preferred

• Retail, customer loyalty, and eCommerce experience, preferred

CORE COMPETENCIES  

PUTS THE CUSTOMER FIRST:  Has a relentless focus on the customer.  Understands what the customer wants and how to best deliver the experience.  

WORKS WELL WITH OTHERS:  Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive. 

LEADS COURAGEOUSLY: Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.

DEVELOPS CONTINUOUSLY:  Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.

ACHIEVES RESULTS:  Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.

Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com

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Starbucks is about more than just a coffee; they're dedicated to employee and community growth. Starbucks even runs a program that pays for their baristas tuition to help them finish their education. That’s why when you launch your career inspired by human connection and the opportunity to become your personal best, the possibilities are endless. SCAP - Starbucks College Achievement Program